Do not receive an email in the Form Builder - Forum | JoomShaper
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Do not receive an email in the Form Builder

Asked by Sven Braun 1 year ago Last activity 1 year ago

Hello,
I have created a form and unfortunately I do not receive an e-mail. The user who fills it out gets the message, but not me. What could be the reason for this?

2 replies

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Ziaul Kabir Staff
1 year ago

Hello,

Thanks for reaching out to us. Please, read this documentation to setup form builder properly https://www.joomshaper.com/documentation/sp-page-builder/form-builder

also read this post https://www.joomshaper.com/forum/question/35717

Thanks,

Sven Braun Asked this
1 year ago

Hi,

Thank you for the quick reply. The problem is that emails are being sent. The address filled out in the form receives an email, but unfortunately the address stored in the backend does not.

Do you have any ideas?

Ziaul Kabir Staff
1 year ago

Check these steps to fix the issue:

  1. Verify Email Settings – Go to System → Global Configuration → Server → Mail Settings and test email.
  2. Form Builder Settings – Ensure the Admin Email is set correctly in SP Page Builder.
  3. Spam & SMTP – Check spam folder, whitelist emails, and use SMTP instead of PHP Mail.
  4. Hosting Restrictions – Review email logs or contact your hosting provider.
  5. Enable Debug Mode – Turn on Debug System in Joomla and check for errors.

Let me know if you need more help!

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