J4 Fatal Error On Helix3 Based Template - Question | JoomShaper
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J4 Fatal Error On Helix3 Based Template

Frederic Piton

Frederic Piton

Helix Framework 5 months ago

Hello,

I followed your advice and updated my sites to Joomla 4, but I'm encountering a 500 error on my main site, which is based on a Helix3 template.

Can you please help ?

https://btg40.bluetouchgraphics.be

Thanks

Fred

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9 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 5 months ago #193614

Hello Frederic Piton,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.

I can't log in to the administrator because of this. Please disable this or let me log in to check the issue.

prnt.sc/qSOwZVDWtpDV

Best regards

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Frederic Piton
Frederic Piton
Accepted Answer
5 months ago #193623

Thank you Ofi,

I just start a clean install without this problem

Thanks

Frederic

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 5 months ago #193651

You are welcome 😊

Then you can mark it as accepted to help close the post and guide others with similar questions. There is a button to accept answers after each comment.

If there's anything else you need assistance with, feel free to let us know!

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Frederic Piton
Frederic Piton
Accepted Answer
5 months ago #193668

Sorry, yes, my problem is allready there... I juste do a new install without the problem you show in the printscreen (I don't what it was)

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Frederic Piton
Frederic Piton
Accepted Answer
5 months ago #193752

Sorry, but I need help on this demand. Thanks

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 5 months ago #193754

Sorry, the credentials you provided do not match. Please check and share it again.

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Frederic Piton
Frederic Piton
Accepted Answer
5 months ago #193762

Ok, you can let it go...

I do it by myself.

  1. Replacing the files of my template with the files of Helix3 template
  2. Replacing the COM_SPPORTFOLIO default.php file in items folder, with the file of another Helix 3 template.

Now, it works.

Fred

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 5 months ago #193780

Wow! That's great.

If you do not need any more help on the issue, then mark it as accepted to help close the post and guide others with similar questions. There is a button to accept answers after each comment.

If there's anything else you need assistance with, feel free to let us know!

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 months ago #199241

Just checking in to see if you have feedback on the provided solution. If the answer resolved your query, you can mark it as accepted to close the post and guide others with similar questions. You’ll find a button to accept answers below each comment.

If you need further assistance, feel free to let us know!

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