Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

I have found the problem, this is related to joomla 5.3 files folder feature on media manager. you can replicate it from your side following these steps

• 1 - on back go to this plugin => https://prnt.sc/BswBHcoEZ7s6
• 2 - then enable this setting => https://prnt.sc/suFwoUix2iOC
• 3 - then go on media manager options => https://prnt.sc/txabEevCyeVD
• 4 - change this setting => https://prnt.sc/cavhRnefKv3_
• 5 - then on SP page builder front-end you get this error => https://prnt.sc/IV0I5oizuarr

Thank you for bringing this to our attention. I have informed our development team about the issue, and it will be addressed in a future update. We appreciate your patience and understanding.

tested on version 5.7.0 and this bug is always not resolved.

opened 4 weeks ago...

Hi, Same issue here. Can not choose where to put medias and can not choose a media in another folder than "files" in edition mode, can not create a new folder. You can make all of that in the component page media manager, but no access to this folder in edit mode(folder path not found !) Little bit shame.

any news @joomshaper?

Hi, I've been having the same problem since upgrading to Joomla 5.3.2 and SP Page Builder 5.7. Please let us know the solution to this bug.

Apologies for the inconvenience. Our development team is actively working on the issue, and we expect it to be resolved in an upcoming update.

In the meantime, as a temporary workaround, please set both the "Path to Files Folder" and "Path to Images Folder" to images under Media Settings prnt.sc/oE4XK5x-pcAP.

We appreciate your patience and understanding. Thank you for bearing with us.

Hi, Okay. I can create a folder in the right location, upload media, rename it, and delete it (using the two buttons (top right and 3 dots). But I can't delete the folder using the top right button (error: you don't have the required permissions), but I can use the 3 dots. Good for me. Thanks.