Joomla Template - FUSION - Question | JoomShaper
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Joomla Template - FUSION

JF

Jesus Rosado Fernandez

Template 2 months ago

Hello Support,

The above-mentioned “Fusion” template can be installed without any problems in my Joomla environment. After installation, the message “The plugin installation has been completed” appears. However, the template is not displayed after successful installation, or does not seem to be available. It does not appear in the extensions or in the template styles either. I have tried it in three different Joomla environments. The same phenomenon occurs in all of them. Are you aware of any problems here?

Joomla version: 5.3.3

php: 8.3 and 8.4

I would be very grateful for any help...

Translated with DeepL.com (free version)

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5 Answers
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 month ago #202187

Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

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JF
Jesus Rosado Fernandez
Accepted Answer
1 month ago #202305

Hello,

Thank you for your reply. The access data is in the hidden area.

Best Regards

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 month ago #202313

I have identified the issue, I hope it will be fixed soon.

Thanks for your patience and understanding.

Best Regards

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JF
Jesus Rosado Fernandez
Accepted Answer
1 month ago #202527

Thanks for your answer, approximately when can we expect an update?

Best regards

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 month ago #202532

Since it's not in my hands, the decision will be made by management. I hope it gets resolved soon. Thanks.

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