In the link, you have descriptions of 4 issues
Many thanks for prompt help
Solved
SP Page Builder
LOGO – HEADER- VIEW - FOOTER
Accepted answer
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Ofi Khan Staff
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19 more replies
Ofi Khan Staff
Hello jean paul,
Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.
Please allow me to take an Akeeba Backup of the full site. I will check the issues on the localhost and help you.
Best regards
jean paul Asked this
Of course yes for Akeeba Backup
Thanks for your help
Regards
JP
Ofi Khan Staff
I have taken a backup and but could not download it. Please download it from your files and upload on any drive. Then share the publicly accessible link.
jean paul Asked this
I download the backup but I don t know how to share with a publicly accessible link. Could you recommend me one ?
jean paul Asked this
If I use Wetransfer, I need to have an email adress ? Could you provide one. Many thanks
Ofi Khan Staff
You can share it in this email address (in the hidden content)
jean paul Asked this
It is done : You have 3 files
jean paul Asked this
You have 3 links for the backup
Ofi Khan Staff
I am sorry for the inconvenience. Please go to Akeeba Backup -> Profile Configuration and set file type as ZIP. Then take the backup in ZIP format and share the file.
Ofi Khan Staff
I have checked the other files. Unfortunately, the file seems to be corrupted. Can you please share your cPanel or FTP access? I will take it from the files.
jean paul Asked this
the requested information
Many thanks
jean paul Asked this
Any News ?
Ofi Khan Staff
Sorry, I am still unable to download the backup. I will work on the main domain with your permission.
jean paul Asked this
yes, you have my permission
jean paul Asked this
Any news ?
jean paul Asked this
Could we have your prompt support ?
Many thanks
JP
Ofi Khan Staff
Apology for the delay. I have not found the solution yet. I have seen that your images does not load.
Please talk to your hosting provider about this.
jean paul Asked this
Thanks you for the point LOGO. I will see it with my hosting provider
Have you solved the 3 other issues : HEADER- VIEW - FOOTER ?
Ofi Khan Staff
I have added the header, social icon and footer module.
- For the header, I have turned off pre-defined header and take a custom layout.
- I have added position1 after the header section. On position1 social icons are published.
- On the footer1 position, I have taken a menu module and showed your desired menu.
- I have checked the page to verify mismatch between frontend editor and preview. But it seems empty.
https://prnt.sc/dQOpDoQw7WVS
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