Media Folder /files - Question | JoomShaper
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Media Folder /files

J

Jim

SP Page Builder 1 month ago

why cant i access the normal media folder? like it was 2 weeks ago. now its a new folder and no access to the standard folder now in content/media there are two folders: images and new - files.. thats annoying and customers asks whats going on because they dont find anything... please fix promptly . thank you

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5 Answers
Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 month ago #203449

Hello Jim,

Thank you for bringing this to our attention. I apologize for the inconvenience you're experiencing with the media folder.

To assist you effectively, could you please grant me temporary administrative access to your site? This will allow me to investigate the issue thoroughly and find a solution.

Before sharing the credentials, I highly recommend creating a complete backup of your site to ensure data security.

Looking forward to your response.

Best regards

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J
Jim
Accepted Answer
1 month ago #203492

HI, image attached. thats the problem. we have images standard folder and files. cant access standard folder with sp pagebuilder now, so user cant see old images.

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 month ago #203520

Hello Jim,

Sorry for the inconvenience you're experiencing. To resolve this, please go to your 'Media' settings and set the values shown in this screenshot to images: https://prnt.sc/8g2UbYkc_61T

If this doesn't solve the issue, please reach out and I'll look into it more deeply.

Best regards

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J
Jim
Accepted Answer
1 month ago #203531

thank you. why does it change? or who changed that? is it a joomla update?

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 month ago #203536

Most probably joomla update changed it.

If the issue resolved, please marked the issue as resolved

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