Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Also, please, mention the page name or Id.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

login

Hello,

I created a login for you a few days ago. Have you had time to check it out yet?

Hello Taco,

Sorry for the inconvenience. On desktop browsers, the video is designed to play and loop automatically. However, mobile browsers intentionally restrict autoplay functionality. To conserve bandwidth and prevent unexpected playback, especially with sound enabled, videos on mobile devices require user interaction to begin. Therefore, the video won't behave the same way as on a desktop or laptop.

Hope this helps!

Best regards

Okay, thanks.

But I don't mind the sound on my mobile phone. But when I watch it on my mobile phone, I see you have to press play, but that doesn't work either.

The video is playing in my mobile without any issue files.fm/u/7dqew2ycer