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TYPOGRAPHY - SP Page PRO - HELIX

Asked by Rethoret Kathleen 1 year ago Last activity 11 months ago

Accepted answer

Marked as the solution
Ziaul Kabir Staff

Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

Rethoret Kathleen Asked this

Bonjour !

You can't find access in hidden content.
Thanks..

2 more replies

Ziaul Kabir Staff

Hello,

Your provided credentials seems to be incorrect. Please, re-check it and provide correct one.

Thanks

Rethoret Kathleen Asked this

Sorry, it's ok !

Ziaul Kabir Staff

If your issues still persist, please allow me super admin access.

Thanks

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