Hi there!

Thanks for reaching out and sorry for your experience.

Would you please check the following troubleshooting steps to see if they helps?

https://www.joomshaper.com/documentation/helix-framework/troubleshooting-faq#off-canvas-menu-icon-missing-on-the-right-side-in-joomla-6

And from here also: https://www.joomshaper.com/forum/question/42602

Best regards,

Hello, the changing the CSS didn't solve the problem. Only downgrading to helixultimate_template_v2.1.3 temporarily fixed it. When can we expect a working update?

Thanks

Next week, but we need real websites for deeper tests. Can you share link to backup, it can be without images, video clips and pdf files etc.

Do You need a Akeeba Backup File? The User you can change it manuell?

Show hidden answer

Danke, but can I ask for .zip backup. Switch in options.

Hello Andre Arnold,

We haven’t heard back from you regarding this issue. Could you please confirm if everything is working fine now?

If so, kindly accept the most helpful answer to close the post.

Best regards,