Google Fonts - Question | JoomShaper
Back to the questions

Google Fonts

A

ALOVO

Helix Framework 4 days ago

Hello. I would like to add 2 fonts (League Gothic and Glacial indifference) to my website with HOPE template. I get my API key from Google. But when I clic on the button ONE CLICK UPDATE I have this error messe : "Requests from referer are blocked". How to fix this issue. Thanks for your help.

0
7 Answers
Order by
Oldest Newest Votes
Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 4 days ago #221966

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

0
A
ALOVO
Accepted Answer
3 days ago #222053
0
A
ALOVO
Accepted Answer
2 days ago #222075

Hi Atick. Can you tell me what is hapened with my website !)? ): I get this error message (https://new.cep-marseille.org). Thank you for your help.

Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at [email protected] to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

0
Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 day ago #222081

Thank you for reaching out, and I apologize for the inconvenience you are experiencing with your website.

I would like to clarify that I have not logged into your site, as the access details were provided over the weekend, outside of my working hours.

Since this appears to be a server-side issue (500 Internal Server Error), I kindly recommend contacting your hosting provider directly. They will be able to review the server error logs and assist you in resolving the issue promptly.

Thank you for your understanding.

Best regards

0
A
ALOVO
Accepted Answer
19 hours ago #222141

So Atick, you can now please connect to the back end. Thanks a lot :)

0
Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 days ago #222076

If I may ... this kind of errors can be caused by:

  1. Problems with .htaccess file. Delete current one, go to cPanel and set PHP version again.
  2. Hacker/Spamer attack that could damage Joomla files
  3. Server configuration problems
0
A
ALOVO
Accepted Answer
19 hours ago #222140

Thank you Paul. I have deleted the .htaccess file and everything is OK now.

0