License
claude
Subject: License renewal issue – Serial number unchanged & layout import problem
Dear Joomshaper Support,
I recently renewed my license, but I noticed that my software serial number has remained exactly the same as before the renewal. Could you please confirm whether this is normal behaviour?
Additionally, since renewing my license, I am no longer able to import layouts – even though I understand that this feature should be included with an active, renewed license. I have tried several times without success.
I would greatly appreciate your help in clarifying the serial number point and restoring my ability to import layouts.
Thank you for your time and assistance.
Best regards,
Ziaul Kabir
Accepted AnswerHello,
Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.
Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!
Best regards,
sascha2
Accepted AnswerDear Joomshaper Support,
same problem as above. Made renewal today. Please advice.
Kind regards
Ziaul Kabir
Accepted AnswerHi,
This looks like a caching issue. Please clear your Joomla cache and your browser cache, then try again. You can also test it using a different browser.
If the issue still persists, you may create a separate post and share your access with us—we’ll check it for you.
Thanks.
sascha2
Accepted AnswerDear Ziaul, thanks a lot for this simple tip and solution. I cleared the cache. Now everything is working as it should. Kind regards
Ziaul Kabir
Accepted AnswerYou are welcome. We greatly value your opinion and would love to hear your feedback about SP Page Builder. If you could spare a moment, it would mean a lot to us!
You can share your review here: