Errors After Getting Hacked - Question | JoomShaper

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Errors After Getting Hacked

MH

Matt Hunt

Template 1 day ago

On a site that apparently got hacked becuase of an older version of SP Page Builder. I'm now getting the error: syntax error, unexpected token "<", expecting end of file

Where can I find out what needs to be repaired?

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2 Answers
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 day ago #226494

Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 1 day ago #226500

Hi Matt,

  1. Probably your site code was hacked, I suggest recovering site from CLEAN backup (ask hosting support, use 2-3-4 old day backup, not from yesterday!!)
  2. Please follow tips from: https://www.joomshaper.com/forum/question/45152
  3. Our support doesn't include cleaning site or server from malware.

Unfortunately, these days, it's only a matter of time—not if, but when. info__297.png

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