Class "HelixUltimate\Framework\Platform\HTMLOverride" Not Found - Question | JoomShaper
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Class "HelixUltimate\Framework\Platform\HTMLOverride" Not Found

Patricia Lee

Patricia Lee

SP Page Builder 5 days ago

Hi,

When I try to use the frontend editor on my site I get the above error. This then results in a second error:

Symfony\Component\ErrorHandler\Error\ ClassNotFoundError in /home/rayport/public_html/templates/investa/error.php (line 20)

What is going on here? All extensions are up to date, running Joomla 6.1.2 under php 8.4

Thanks

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4 Answers
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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 4 days ago #231020

Hi,

Thank you for reaching out, and sorry for the inconvenience.

To investigate the issue properly, could I take a full backup of your site and reproduce the problem in my local development environment? This will help me identify the root cause and provide an appropriate solution.

Please let me know if that would be okay.

Thank you!

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Patricia Lee
Patricia Lee
Accepted Answer
4 days ago #231101

Yes, you can.

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 3 days ago #231151

I apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?

Looking forward to your response.

Best regards

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Patricia Lee
Patricia Lee
Accepted Answer
3 days ago #231181

Hi,

Thanks, the Error 500 problem is fixed, but now that site is extremely slow. Is there a reason for that?

Answer: yes... a hack from a previous version left some stuff behind, slowing down both site and admin.

Thanks,

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