Hi there!

Sorry for your issue.

Would you please give me a full akeeba backup of your site? Or the admin access?

Please use the hidden content box to share.

I need to check it at my end.

Most of the time the issue is related to hosting.

Best Regards

I've supplied admin access to you and provided the credentials in hidden content.

I have given you admin access and supplied the credentials in hidden content.

more info...added in hidden content

Any update on this?

3 weeks of not hearing a status update? Is there any update?

phpinfo file info

Hello,

Please take my sincere apology on this!

I have checked your backend and found out you have templates from both Helix Ultimate and Helix3.

Would you please keep templates from only one framework and remove the rest? As they are different in so many areas that can cause issues too...

https://prnt.sc/1ee2w4h

And there are few updates pending too:

https://prnt.sc/1eead4a

Would you please update them?

Best Regards

Okay I've removed Helix Ultimiate and now only Helix 3 remains. I've also run all the updates. However, the problem of slow editing on the front end still persists and is unchanged from the original report.

Hi,

Sorry to hear that.

Can I have a akeeba backup of your site, please?

Best Regards

I don't use Akeeba but I can give you a mysql backup and a Home Directory backup minus all the video files. That should give you what you need to reconstruct the Joomla site on your side. I can provide download links of both. Is that good?

Okay, I've taken an Akeeba backup. How to access is in the hidden content.

Thanks for the backup!

However, couldn't access the link provided.

Best Regards

You have to use an ftp client not a browser to download.

So I updated Joomla to 3.10.1 and Page Builder to 3.7.13 and things have just gotten worse. Front end editor was really slow to load and now it doesn't load at all. The blue page buidler spins forever and I get the following error in the console log:

Uncaught SyntaxError: Invalid or unexpected token engine.js?f3dfe3134098716856e21d802c04e443:57 Uncaught ReferenceError: addonsJSON is not defined at Object.<anonymous> (engine.js?f3dfe3134098716856e21d802c04e443:57) at t (engine.js?f3dfe3134098716856e21d802c04e443:1) at Object.<anonymous> (engine.js?f3dfe3134098716856e21d802c04e443:57) at t (engine.js?f3dfe3134098716856e21d802c04e443:1) at Object.<anonymous> (engine.js?f3dfe3134098716856e21d802c04e443:25) at t (engine.js?f3dfe3134098716856e21d802c04e443:1) at Object.<anonymous> (engine.js?f3dfe3134098716856e21d802c04e443:25) at t (engine.js?f3dfe3134098716856e21d802c04e443:1) at engine.js?f3dfe3134098716856e21d802c04e443:1 at engine.js?f3dfe3134098716856e21d802c04e443:1

This issue has been resolved, you can close this ticket.

How did you resolve?