SP Page Builder Front End SLOW SLOW SLOW to load - Forum | JoomShaper
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SP Page Builder Front End SLOW SLOW SLOW to load

Asked by Maren McPeak 5 years ago Last activity 4 years ago

My pages load fast but when I click the "edit" button, it takes 2 minutes for the SP
Page Builder front end to load. Once loaded, editing is fast. But there is no way my editors will tolerate this slow load time especially if they have mutliple pages to edit.

My environment:
PHP 7.4.2
Joomla 3.9.27
SP Page Builder Pro 3.7.12

According to my phpinfo(), I have everything set per the basic requirements outlined at:
https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3

Please help.

Domain southsuttercs.org

17 replies

Oldest first Newest first Most helpful
Rashida Rahman Staff
5 years ago

Hi there!

Sorry for your issue.

Would you please give me a full akeeba backup of your site? Or the admin access?

Please use the hidden content box to share.

I need to check it at my end.

Most of the time the issue is related to hosting.

Best Regards

Maren McPeak Asked this
5 years ago

I've supplied admin access to you and provided the credentials in hidden content.

Maren McPeak Asked this
5 years ago

I have given you admin access and supplied the credentials in hidden content.

Maren McPeak Asked this
5 years ago

more info...added in hidden content

Maren McPeak Asked this
5 years ago

Any update on this?

Maren McPeak Asked this
5 years ago

3 weeks of not hearing a status update? Is there any update?

Maren McPeak Asked this
5 years ago

phpinfo file info

Rashida Rahman Staff
5 years ago

Hello,

Please take my sincere apology on this!

I have checked your backend and found out you have templates from both Helix Ultimate and Helix3.

Would you please keep templates from only one framework and remove the rest? As they are different in so many areas that can cause issues too...

https://prnt.sc/1ee2w4h

And there are few updates pending too:

https://prnt.sc/1eead4a

Would you please update them?

Best Regards

Maren McPeak Asked this
5 years ago

Okay I've removed Helix Ultimiate and now only Helix 3 remains. I've also run all the updates. However, the problem of slow editing on the front end still persists and is unchanged from the original report.

Rashida Rahman Staff
5 years ago

Hi,

Sorry to hear that.

Can I have a akeeba backup of your site, please?

Best Regards

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