Problems Installing Templates
Charlotte Munch
I can't install either the "Terrae Quickstart Pack Joomla 6" or "Kidzy Quickstart Pack Joomla 6" templates. I install under the subdomain middpunktet.dextime.dk
I've tried several times and when I'm done configuring the database and click "Continue" - I get one of these messages:
- Table 'dextime_dk_db.midtpunkt_easystore_media' doesn't exist
- Some errors occurred during the database backup.
- Duplicate foreign key constraint name 'fk_sppagebuilder_versions_page'
I can install the "Quickstart Pack Joomla 5" package - but then I can't upgrade to Joomla 6. So no matter what I do, there are problems?
34 Answers
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Toufiq
Accepted AnswerHi there,
Thank you for reaching out. I’ve tested the Terrae Quickstart Pack for Joomla 6 using the Quickstart installation, and I was able to install it successfully on my local environment.
I’ve also created an Akeeba Backup of the working installation for you. Please restore this backup using the same process as a regular Joomla Quickstart installation.
I hope this helps!
Best regards,
Toufiqur Rahman (Team Lead, Support)
Charlotte Munch
Accepted AnswerHi Toufiqur I can't get started with my website until I hear from you?
Charlotte Munch
Accepted AnswerYes - and this was the result of my attempt to install the backup
Charlotte Munch
Accepted AnswerHi
Toufiq
Accepted AnswerPlease follow the instruction.
https://drive.google.com/file/d/16fMwHR2ZAa3yctnP5rn7zm6YlwB7ijQj/view
Charlotte Munch
Accepted AnswerI have done that!
I do the following - see 
and then I click next - and get the following message 
Charlotte Munch
Accepted AnswerI don't have a control panel, because I haven't installed anything for the subdomain "midtpunkt.dextime.dk" yet - but I do have ftp access - and I sent it to you yesterday.
Charlotte Munch
Accepted AnswerDo you have an email address I can give user access to?
Charlotte Munch
Accepted AnswerI don't know what else to do. I can't give you my own access to simply.com, which is my hoster, as I have quite a few websites here.
Now I have tried to install on 2 different web hosts with 2 different subdomains and 2 different templates - and it still hasn't worked.
Can't you tell from the error message what's wrong?
Otherwise I think I'll have to give up - and find a 3rd template somewhere else. I've never had this kind of problem before!
Charlotte Munch
Accepted AnswerHi I have now installed Joomla 6 - without problems !! Then I installed the template TERRAE - without the Quickstart Pack
So now there is a cpanel - and can you do something now so that I get the full template with pages and configurations?
I look forward to hearing from you - so that I can get started with my own website
Charlotte Munch
Accepted AnswerNow the website is broken ?
Charlotte Munch
Accepted AnswerAs I have written previously I cannot give you more access than access to ftp and backend on the website
Charlotte Munch
Accepted AnswerI don't really know how it works - but now I've downloaded AnyDesk - and got an ID number. Can it be used?
Charlotte Munch
Accepted AnswerCan you use this access - now that we can't get AnyDesk to work?
Charlotte Munch
Accepted AnswerHmmmm - don't you think we'll just stop now and instead I'll try to retrieve the backup from yesterday? Midtpunktet.dextime.dk is just a subdomain - and the main domain dextime.dk has also disappeared now!
Is it the php version that is the reason why I cannot install the full version of the template?