Frontend Editor Missing Page Content
Raymond Barrett
Hi there! I'm having an issue with the frontend editor for a few SP pages on my site. When I select "Preview," I see the page as expected on the frontend. However, when I select "Frontend Editor" or select "Edit Page" when viewing the page on the frontend, the editor opens, but there is no page content. I looked into the html of the editor screen, and it looks like the div #sp-pagebuilder-container is empty. This only happens for a selection of pages, so I was able to compare this to a page that has a working frontend editor, and for that page, #sp-pagebuilder-container contains all the content of the SP page - everything that is missing is the first case. This is as far as I've been able to get in finding a solution to the problem, so I'm wondering if you could offer some more guidance.
These are the titles of one page that has a functional editor and one that does not for your reference. You can access the pages in the backend under "Pages" under SP Page Builder as I am sure you are already aware.
Working: The Psychosocial Aspects of Pandemic Viruses Not Working: BC-TMH
Thank you in advance for your help!
Site Link: https://telementalhealthtraining.com Joomla! Version: 3.9.27 Template: Helix Ultimate 1.1.2
Rashida Rahman
Accepted AnswerHi there!
Sorry for your issue!
Would you please check the following FAQs?
Best Regards
Rashida Rahman
Accepted AnswerKindly check the following link too:
Let me know if they helps!
Best Regards
Raymond Barrett
Accepted AnswerHi again! I know it has been a while since you last helped me with this issue; I had to step away from it this past week. Thank you so much for the links. They were a great troubleshooting guide. I finally had a chance to work through all the suggestions in the FAQ that you pointed me to, but unfortunately, the problem persists despite making all the recommended changes/fixes. I narrowed down the source of the issue though. The frontend editor only becomes blank when a "Tabs" addon is present. I tested this theory by editing an existing page on my staging site and attempting to add a "Tabs" addon. As soon I placed the addon in a row, the entire page content disappeared. Even if there is a disabled Tabs addon on the page, the content will still not show up in the frontend editor.
I have tried updating everything I could find updates for, temporarily removing my custom JS, and even unistalling certain plugins in case of a conflict somewhere, but nothing has worked. If you have any more suggestions, I'm all ears! I would really appreciate it if you could hop on my site (I have previously provided credentials) and try to replicate my process of attempting to add a Tabs addon to a page on the frontend editor and see if you get the same result that I am. Maybe you'll see something that I missed.
Anyway, thanks for all the help so far, and I await your response!
Rashida Rahman
Accepted AnswerHi,
Many thanks for your detailed report:)
I am trying to look into your backend now. Please allow me time.
Rashida Rahman
Accepted AnswerUnfortunately I could not log in to your backend with the given credentials.
Would you please check the hidden content and let me know?