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Duplicate emails from form builder

Asked by leandropdesign 5 years ago Last activity 5 years ago

Hello,

I get duplicate emails from form builder. Everytime message from form came with a copy. I ve tried different settings, but still same issue.

The settings are like this:

Recipient Email:
[email protected]

Email Headers
Reply-To: {{email}}
Reply-name: {{nome}}

From Email:
Presença: [email protected]

Thank you

Accepted answer

Marked as the solution
Ofi Khan Staff

Hello leandropdesign

Yes, the issue exists. Please take a full site backup first. Then update SP Page Builder to the latest version and check if the issue exists.

Best regards

6 more replies

leandropdesign Asked this
5 years ago · edited

Hello, Ofi Khan

The SP Page Builder was updated to new version is 3.7.13. But same situation. The difference now was the duplicated email arrived minutes later and not at same time.

Thank you.

Ofi Khan Staff

Please share your credentials again to check the issue. I could not log in using the same credentials now. It worked before.

leandropdesign Asked this
5 years ago · edited

I just found the problem. It has the Bc: and Cc: on Email Headers. It was empty but still sending copies. After remove it situation was solved.

Thank you for your suport.

Ofi Khan Staff

You are welcome. I am glad to know that your issue is solved.

Ofi Khan Staff

I have a humble request. It would be very kind of you if you can manage some moment to give us feedback here:

  1. JED
  2. Trustpilot
leandropdesign Asked this

Sure. Thank you.

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