SP Page Builder does Not Save - Question | JoomShaper
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SP Page Builder does Not Save

Luis Arevalo

Luis Arevalo

SP Page Builder 4 years ago

I edited the site page in my office, but at home I can't save the changes I make in the sp builder pages. the save button stays spinning

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7 Answers
Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 4 years ago #34116

Hi there!

Thanks for contacting us.

Would you please ccheck the following doc?

https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3#if-you-cannot-save-page-settings

Please recheck the technical requirements and PHP settings kindly:

https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3#basic2

https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3#basic3

Hope this helps!

Best Regards

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Luis Arevalo
Luis Arevalo
Accepted Answer
4 years ago #34124

Hello, it should not be the joomla and php versions, because as I tell you in my office if I can save the changes

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 4 years ago #34137

Would you mind to share what does the word 'office' means here?

However, did you contact your hosting provider to disable the mod_security to check if this causes the issue or not as described there?

https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3#if-you-cannot-save-page-settings

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Luis Arevalo
Luis Arevalo
Accepted Answer
4 years ago #34146

I mean another workplace

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 4 years ago #34149

Then it is definitely not an issue with our product. It may related to your internet connection or hosting service.

Have you followed this?

However, did you contact your hosting provider to disable the mod_security to check if this causes the issue or not as described there?

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Luis Arevalo
Luis Arevalo
Accepted Answer
4 years ago #34155

here I have an excellent internet connection, better than on the other side

![http://www.fedecundi.com/Captura.JPG]

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 4 years ago #34157

From the first reply, I am trying to find out the status of mod_security. Would you please let me know about it kindly?

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