Error Options - Question | JoomShaper

Error Options

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fabiana

Template 2 years ago

https://prnt.sc/1vgn71a

clicking on options to enter the new purchase id gives me this error

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10 Answers
Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 years ago #39686

just download new version from : https://www.joomshaper.com/downloads/extension

and install it.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 years ago #37670

Hi, about what extension we are talking about? you forgot to mention.

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fabiana
Accepted Answer
2 years ago #38007
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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 years ago #38038
  1. What SP Page Builder Pro version you have installed?
  2. Have you read 1st tip from: https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3/how-to-tips
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fabiana
Accepted Answer
2 years ago #39215

Version: 3.7.15

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 years ago #39279

About "An error has occurred. 0 Call to a member function getData() on bool"

I discovered that you have exactly this same problem with all components, not only our, but also JCE, DPCalendar, OSMap Free, as well as with all Joomla core components. You can check if you don't believe me.

It means this is NOT our software issue. And you have to ask on forum.jooomla.org.

sorry but I cannot help this time.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 years ago #39280

Extra tip!

On this same server in different folder or test subdomain install clean Joomla 3.10 and check there Options in core components (Banner, Contact, Articles), then install those same extra components one by one, and check inside them as well. It will tell you if this is a server settings problem or maybe extensions conflict.

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fabiana
Accepted Answer
2 years ago #39375

I don't know how to fix it?

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 years ago #39382

in that case use: forum.joomla.org

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fabiana
Accepted Answer
2 years ago #39564

Could you update me the version of the page builder since not being able to put the code does not let me download and this is the 3.8.0

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