Solved SP Page Builder

spp builder page blank

Asked by thank you 5 years ago Last activity 4 years ago

hey jOomshaper Team,

I've worked on a website in sppbuilder an for no reason the site in sppbuilder is blank (empty).

Can you take a look please?

template: wayne-corp.
SPPagebuilder,

thank you, Claudia

maybe you need a Link to see whats happened:
https://www.loom.com/share/c6c9fb79875745ad93fa9999ad5a76ce

Accepted answer

Marked as the solution

thank you Asked this

5 years ago

I've made a video how the situation is maybe one of the teammembers can help or start the discussion with me?

https://www.loom.com/share/c6c9fb79875745ad93fa9999ad5a76ce

thanks a lot, Claudia

12 more replies

Peter Dowse

5 years ago

I've also had this issue with several of our websites, the pages have no rows or columns in them. Just blank.

Toufiq Senior Staff

5 years ago

Hi there,

Thanks for contacting us. Sorry for the inconvenience. I have checked other pages and it works fine. Can you tell me when exactly occurred the problem?

-Thanks

thank you Asked this

5 years ago

hi Toufiq,

yes I can - I worked in pagebuilder on that side "Startseite Bickel" and saved the side. I clicked on Preview and when I came back the side was blank. I did nothing between. No installation nothing.

I tried to find it in frontendeditor but it the same blank page

Toufiq Senior Staff

5 years ago

I wants to know from when occurred this problem? Does it worked before? Thanks

thank you Asked this

5 years ago · edited

yes Toufiq for sure it works before perfect (otherwise I couldn't create a new site...)

Would be great if you could find whats happend or repair it - I dont want to create a new site and then get the same mistake again...

Toufiq Senior Staff

5 years ago

Tried to find out the issue. But, No clue found. Cause, Other pages works fine. Besides, New page also works fine. On the other hand, Maybe your page was some bad content/junk code. That's why the page curshed.

thank you Asked this

5 years ago

No I dont use codes - I worked with the normal things in spp - you can see the result on the link below because the content of the page is still there - only in sppbuilder its gone.

So, what's your recommendation.

To create this page tooks time - I dont want to have the same problem again ...

best regards claudia

Toufiq Senior Staff

5 years ago

Do you have backup of your website when it works?

thank you Asked this

5 years ago · edited

If I had that I wouldnt write ... but it happens while I was working on it...

I can send you the text from my database - does it makes sense? I tried to copy this content in a new content and it doesnt work so the mistake must be in this code.?

Toufiq Senior Staff

5 years ago

Already we have checked your database. No clue found. Please remove your page content. Thanks