I have tried the "Blocks" feature over and over, and it never loads, all I get is a constant spinning. Not since day one of this software installation. Can someone please help me with this?
Staff replied
SP Page Builder
Joomla 4 - Helix - SP Page Builder Pro 3.8.0 - "Blocks" issue
20 replies
Toufiq Senior Staff
Hi there,
Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon.
Also, Please share a screencast video of the full scenario.
-Thanks
Maxine McMullin Asked this
![http://www.amberswann.org/images/blocksnoload.jpg] - Working on a page, I click on blocks - it never loads! It just spins for hours, I've even left it up to see if it would eventually load! NOT!
Maxine McMullin Asked this
4 years ago
· edited
Okay, here is a screencast video of me trying to load the blocks...
[(https://share.vidyard.com/watch/y9f16P81424ShieKkmygTv?)]
Also, I need an email to add you to login as an Admin.
Britt Ambrose
I have this same issue on a Joomla 4 installation, front end edit won't open after logging in - is there a fix?
Thanks
Britt
Toufiq Senior Staff
Can you provide me the Joomla administrator access to check the issue? Thanks
Maxine McMullin Asked this
I need an email in order to set up a Joomla Admin access... soon as you give me that, I can do it.
Toufiq Senior Staff
Check the hidden content area. I will check tomorrow. Thanks
Maxine McMullin Asked this
Okay... got it, give me just a moment and I will give you admin access.
Toufiq Senior Staff
okay
Maxine McMullin Asked this
Admin access issued in Hidden
Britt Ambrose
Hi Toufiq ,
My issue seems to be cloudflare is blocking a script as you can see here. If I turn off Cloudflare it works again.
Its a new issue, so is there anything you can suggest?
Odd that Cloudflare is only now blocking, did something change in the last update 3.8.0?
Thanks
Britt
Toufiq Senior Staff
@Britt Ambrose Will you please disable the rocket_loader from your CloudFlare and check again. Or contact your CloudFlare service provider to unblock resource loading of Page Builder. Thanks
Toufiq Senior Staff
@Britt Ambrose Please solve first console error via contacting your hosting provider.
Maxine McMullin Asked this
? I see you logged into my site, but the blocks still doesn't work? Can you tell me what the problem is if you know it?
Maxine McMullin Asked this
Are you looking into the "Blocks" in my SP Page Builder? Haven't gotten a response yet?
Toufiq Senior Staff
I have download a backup via Akeeba backup and checked my end. It works fine.
I think your server blocked the content of premade block.
-Thanks
Maxine McMullin Asked this
Okay, soooo I still can't get it to load on my end. I need it to work for me, not just you. It's doing the exact same thing. So can you give me step by step on how to get it to load for me?
Toufiq Senior Staff
Did you contact your server provider? Thanks
Maxine McMullin Asked this
No, because I didn't know I had to. If I did, what exactly am I requesting? This is new for me, not experienced at all with it, reason I've come here. Is there no way for me to take care of it myself from my CPanel?
Toufiq Senior Staff
Explain them your issue. It works locally and another hosting. But, your server doesn't work. Thanks
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