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Inquiry

M

mIKE

Template 3 years ago

hello, i am trying to use Salon template on J4, however i am not able to set the template even though its the Default, i used a helix ultimate 2 quick start, then upload the template only to install it, everything seems to be ok, but just doesnt display, what am i missing here? +

PS: please share a template guide installation (NO QUICKSTART). THANKS

Cheers

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11 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #47346

Hello mIKE

Please follow this documentation and let us know what is the error you see.

Best regards

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M
mIKE
Accepted Answer
3 years ago #47348

i did exactly that, however the site doenst update to the template but it keeps the helix only! once again Salon is the default template but the site wont display it.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #47636

Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials.

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M
mIKE
Accepted Answer
3 years ago #47746

there you go!

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M
mIKE
Accepted Answer
3 years ago #47759

any update?

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M
mIKE
Accepted Answer
3 years ago #47864

hello how much longer do you need, i need this ASAP.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #47954

Please share your Super Admin access to check the issue.

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M
mIKE
Accepted Answer
3 years ago #48052

i did, see post above!

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #48082

Thanks for the access. I have checked the Salon template options. I could not found any issue with the template. Please check your site again.

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M
mIKE
Accepted Answer
3 years ago #48131

This is frustrating! I wrote on this threat that the ISSUE is the Salon Template is set to be the default template but it wont show on the front page, instead it shows the helix, also the menu was not showing on it, i tried (clear cache, assigned menus and so) everything and still not working and you first ask me to send the credentials which i did sent then you reply to send the credentials when it was sent days ago, now you saying everything works fine, but i see you didnt do anything, at least you should have applied the salon template and see if it displayed properly on the frontpage. Dissapointed with your support. thanks

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #48306

okay, I am explaining you the things. The page is the homepage that comes with Helix Quickstart. On it Salon template is installed. This is why the Salon quickstart SP Page Builder pages is not found. You need to set the logo, menu and other settings in the Template Options.

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