Hi there,

Thanks for contacting us. Sorry for the inconvenience. I have checked my end and it works fine without having any issue.

http://helix-framework.org/administrator

-Thanks

Hi Toufiq

Yes and it was working for us also and then stoped working.

Sorry your answer does not help. I can do a clean installation and I am sure it will work again but then we will have to start it again.

Have another site where it does work so the main question is why suddenly stopped working.

Best Regards

Does occurred the problem on our site? If yes, Capture a screencast video. Thanks

Hi Toufiq

Yes happens at our site. We do have 2 sites. Suddenly started to happen in one of our sites only, the only difference is one is english and J404 and the other one is spanish and J405.

You can see the video at the hidden content link

We did uninstalled the template and installed it back, but still the same problem.

You will see some difference on the presents cause after reinstalling the template looks the presets are not identical when installing template quicktart or just only the template.

Best Regards

Can you give me both site URL administrator access to check the issue.

I have checked my end and it works fine. Did you check this site?

http://helix-framework.org/administrator

Hi Toufiq,

Thanks for your answer.

Yes I did check your site and works.

We can duplicate the site to allow you access to a different domain cause security reasons.

We were asking cause maybe you met before but looks not.

When ready we will send you the site access to check.

Best Regards

Hi Toufiq

We found also we cannot upload MP4 files or select using media browser.

Could you please connect to my computer using anydesk so I can show you ?

Thanks

When you are available? Did you check my website URL?

Hi Toufiq

Yes I did check your site (I confirmed before, maybe you did not noticed).

Anyways we do have 2 servers with 2 domains, one works and the other one does not.

Please see the hidden comment.

Our official time is GMT +06 - 10AM to 6PM

Hi Toufiq,

Thanks for your answer, maybe we can check it tomorrow at 09:30 ?

Thanks

09:30 Means GMT +06?

I am available now, can you connect now ?

09:30 is GMT +1 so you will be at 14:30 if I am right

Check hidden content