I have published 8 main categories and many subcategories; I need to add one or more main categories (root) but the system doesn't allow me to add it, it gives me an error message. However, if I add a subcategory there is no problem - what do you think happened?
Solved
EasyStore
Shop categories
Accepted answer
Marked as the solution
Ofi Khan Staff
Your issue has been fixed. Please check your site.
Please accept the answer that helped you. It will be then easier to find the solution for the other users with the same issue. There is a button to accept answer after each comment.
5 more replies
Ofi Khan Staff
2 years ago
· edited
Hello Stefano
Please share a screencast of your issue to understand it better. I have not found this issue on my checking.
Best regards
Stefano Asked this
Here you are!
https://www.oltresrls.it/shop/screen.png
let me know as soon as possible, thanks!
Ofi Khan Staff
Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.
Stefano Asked this
Ofi Khan Staff
I have updated EasyStore version on your site. It seems to be fixed. Please check it now.
Stefano Asked this
Hi, yes I tested the categories problem and it seems to work, so solved; but now it is no longer possible to proceed with the settings... shipments, payments etc. etc - the message "Something went wrong" appears on all settings items
Ofi Khan Staff
Please share your database access to check the issue.
Stefano Asked this
I will send you the credentials to access the shop database; you can't go wrong as the prefix is named "shop"
Ofi Khan Staff
I have shared your credentials with the development team. They will check your issue soon. Please allow us some time.
Ofi Khan Staff
Sorry, your cPanel can't be accessed. Please share your cPanel access credentials.
Stefano Asked this
The credentials are correct, however try to log in using the attached link and use the credentials I posted - inside the Database the tables are at Sql1729518_4 with the prefix "shop"
Ofi Khan Staff
Okay, I have shared it with the team.
Ofi Khan Staff
You have shared the database access. Please share your cPanel access here to check the issue.
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