Shop Categories
Stefano
I have published 8 main categories and many subcategories; I need to add one or more main categories (root) but the system doesn't allow me to add it, it gives me an error message. However, if I add a subcategory there is no problem - what do you think happened?
Ofi Khan
Accepted AnswerHello Stefano
Please share a screencast of your issue to understand it better. I have not found this issue on my checking.
Best regards
Stefano
Accepted AnswerHere you are! https://www.oltresrls.it/shop/screen.png let me know as soon as possible, thanks!
Ofi Khan
Accepted AnswerApology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.
Stefano
Accepted Answer Ofi Khan
Accepted AnswerI have updated EasyStore version on your site. It seems to be fixed. Please check it now.
Ofi Khan
Accepted AnswerYour issue has been fixed. Please check your site.
Please accept the answer that helped you. It will be then easier to find the solution for the other users with the same issue. There is a button to accept answer after each comment.
Stefano
Accepted AnswerHi, yes I tested the categories problem and it seems to work, so solved; but now it is no longer possible to proceed with the settings... shipments, payments etc. etc - the message "Something went wrong" appears on all settings items
Stefano
Accepted AnswerI will send you the credentials to access the shop database; you can't go wrong as the prefix is named "shop"
Ofi Khan
Accepted AnswerI have shared your credentials with the development team. They will check your issue soon. Please allow us some time.
Ofi Khan
Accepted AnswerSorry, your cPanel can't be accessed. Please share your cPanel access credentials.
Stefano
Accepted AnswerThe credentials are correct, however try to log in using the attached link and use the credentials I posted - inside the Database the tables are at Sql1729518_4 with the prefix "shop"