See screenshot: https://prnt.sc/BweWRDDoQ8QJ
Product image is NOT DISPLAYING in customer's ORDER DETAILS page
Staff replied
EasyStore
YET ANOTHER EasyStore issue: Product image BROKEN in Order view page
7 replies
Toufiq Senior Staff
Hi there,
Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide Joomla administrator access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.
I appreciate your cooperation and will ensure to get back to you as soon as possible.
Best regards,
Toufiqur Rahman (Team Lead, Support)
Stuart Clark Asked this
The issue (once again) is related to IMAGE URLs. In this case, the URL attempting to be loaded is:
<img class="easystore-product-thumbnail" src="/\images\easystore\product-58\bagoff....
THIS ISSUE HAS ALREADY BEEN FIXED IN THE PRODUCT DISPLAY, BUT YOU'VE NOT UPDATED WHICHEVER FILE DISPLAYS THE IMAGE HERE
See https://www.joomshaper.com/forum/question/33358
THIS WILL NOT (NOT) BE "FIXED" BY HARDCODING URLs. PLEASE UPDATE THE CORRECT FILES AND SUPPLY SO I CAN REPLACE ON MY SITE
Stuart Clark Asked this
???
Toufiq Senior Staff
I have checked & no problem found.
Stuart Clark Asked this
@Toufiq
One of your colleagues has clearly fixed it on my site without bothering to tell anyone; and also without me giving them the admin details!
CHECK WHAT YOUR STAFF ARE DOING
Toufiq Senior Staff
Glad to know that your issue has been solved. Thanks
Stuart Clark Asked this
NO - NOT GOOD!
Once again your staff are SHARING CUSTOMER LOGON DETAILS!
Toufiq Senior Staff
Where? Can you share me details?
Stuart Clark Asked this
What don't you understand??? This thread doesn't include the login details for my site, yet SOMEONE logged on to my site to fix the BUG.
Now - HOW DID THEY GET THOSE DETAILS???
Toufiq Senior Staff
I don't know who logged in your site. If you have any doubt, please change login credential.
Stuart Clark Asked this
NO - YOU NEED TO ENSURE CUSTOMER DETAILS ARE SECURE!
Toufiq Senior Staff
You didn't share your login credentials with me in this post & you should share your previous forum post URL. I will ask our team. Thanks
Stuart Clark Asked this
Stop lying to me!
YOU YOURSLEF have admitted to looking up my other questions and then using the credentials from one of those questions.
IT IS TIME JOOMSHAPER STARTED TO TELL THE TRUTH AND TAKE RESPONSIBILITY FOR THEIR ACTIONS
Toufiq Senior Staff
I didn't lying. I said you didn't shared login crdential in this post (https://prnt.sc/gabyIHL-LqP3). Even i didn't login your site. One of our teammate (Ofi Khan) login your site to solve one of issue. Without any notice login your site, Please accept my apologies. I have informed our team to do not login any website without permission.
Ofi Khan Staff
Hello Stuart Clark
Apology for inconvenience. Yesterday, I solved one of your issues by taking credentials from this post without informing you. I tried to help you faster. There are no other reasons to log in to your administrator.
There is no privacy concern. The credentials are viewable only by our support members. No other person can view it. You have the authority to deactivate the account or change the password anytime. The access will be invalid then.
Best regards
Stuart Clark Asked this
So you LIED!
Now, forget this and concentrate on something important such as the SECURITY HOLE which needs fixing IMMEDIATELY!
Toufiq Senior Staff
Which secuirty hole? Did you explained it before with me?
Stuart Clark Asked this
Do none of you READ the forums???
Toufiq Senior Staff
I have responded to your query and informed our team.
Ofi Khan Staff
I have not lied to you. I have shared the fact. Please let me know what miscommunicates you.
The development is working with Guest User order viewing security issue.
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