Hi,
After updating Joomla today, the main menu is no longer visible on the site. It was published and working correctly before the update.
Could you please investigate this issue?
Thanks,
Solved
Helix Framework
helix menu
Asked by Nima Ahrar
1 year ago
Last activity 1 year ago
Accepted answer
Marked as the solution
Atick Eashrak Shuvo Staff
Please navigate to Template Options > Basic > Header, set the Predefined Header to "On," and select your preferred predefined header from the available options https://prnt.sc/Z-Zhh1O2-aYp.
If you need any further assistance, feel free to let me know.
Best regards
6 more replies
Toufiq Senior Staff
Hi there,
Thank you for reaching out. Please read this posts. I hope your problem will be solve.
https://www.joomshaper.com/forum/question/37885
https://www.joomshaper.com/forum/question/37873
Best regards,
Toufiqur Rahman (Team Lead, Support)
Ofi Khan Staff
Hello Nima Ahrar,
Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.
We have solved this issue. If you can follow the instructions, then check this post. It has the solution.
Helix Ultimate Menu Break Solution
Best regards
Nima Ahrar Asked this
i have changed all them , but i can not see the main menu ,
Toufiq Senior Staff
Could you kindly grant me access to your Joomla administrator area so that I can investigate the issue you're experiencing? Prior to providing access, please ensure that you have backed up your site. Additionally, it's important to note that providing login credentials is entirely voluntary on your part; we respect your decision either way. However, if you do choose to share the login details, it would greatly expedite the resolution process. Thank you for your cooperation.
Nima Ahrar Asked this
here is pass
Toufiq Senior Staff
The pre-defined header was disabled.
Nima Ahrar Asked this
please let me know where is it, its first time that i had this problem
Nima Ahrar Asked this
thank you so much
Toufiq Senior Staff
You are most welcome! We appreciate your feedback and are delighted to hear that you're satisfied with our service.
To officially close this forum post, mark it as accepted. If you have any more questions or need further assistance in the future, please don't hesitate to reach out to us.
As for writing a review about our product and support quality, we would greatly appreciate it! Your feedback helps us improve and serves as a valuable reference for others. Please take a moment to share your thoughts about your experience with our product and the support you received. Your input is valuable to us and the community. Thank you in advance for your time and support.
We're here to assist you with any further questions or requests you may have. Once again, thank you for choosing our product and for being a part of our community.
Best regards,
Toufiqur Rahman
Team Lead, Tech Support (JoomShaper)
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