Can't open offcanvas menu on mobile - Forum | JoomShaper
Staff replied Helix Framework

Can't open offcanvas menu on mobile

Asked by Sandra97 8 months ago Last activity 8 months ago

Hi,

I'm facing an issue on a site (see hidden content).
On mobile, clicking on the offcanvas menu has no effect (it works when using an emulator but doesn't when browsing the site from a phone).

Any idea how I can fix this issue?

Thanks in advance

Sandra

4 replies

Oldest first Newest first Most helpful
Rashida Rahman Staff
8 months ago · edited

Hi there!

Sorry for your experience and thanks for reaching out.

I have just checked it from my mobile phone and your offcanvas menu clicking is working fine there. Please check the screenshot in the hidden content box.

Best regards,

Sandra97 Asked this
8 months ago

Hi Rashida,

Thanks for your reply. Weird it works on your phone but not mine.
At least, it works on yours.

Sandra

Rashida Rahman Staff
8 months ago

Hi Sandra,

Which phone are you using? And can you share the resolution of it? Moreover, did you try to clear your mobile browser cache or try a fresh new browser to browse your site?

Best regards,

Sandra97 Asked this
8 months ago

Hi Rashida,

I'm using a One+ phone, resolution is 2400 x 1080 pixels, screen 6,43.

Yes I cleaned my browser cache.
And tried on different browsers:

  • Firefox: works fine
  • Chrome: can't open the offcanvas menu on the homepage (other pages are ok)
Rashida Rahman Staff
8 months ago

Hello,

I have also checked with an android phone and with chrome browser and your offcanvas works fine at my end. So, unfortunately, I couldn't find the issue.

Thanks!

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