Image is no longer displayed after update - Forum | JoomShaper
Staff replied SP Page Builder

Image is no longer displayed after update

Asked by Knut Ingwersen 7 months ago Last activity 7 months ago

Good day,

We have a background image in the section settings that is no longer displayed on all pages after the update.
What can we do?

6 replies

Oldest first Newest first Most helpful
Ziaul Kabir Staff
7 months ago

Hello,

Thank you for reaching out to us.

Could you please set Error Reporting to System Default by going to:
System → Global Configuration → Server → Error Reporting → System Default.

Once done, please let me know the update.

Best regards,

Knut Ingwersen Asked this
7 months ago

Hello,

Error Reporting now is on.

Ziaul Kabir Staff
7 months ago

Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

Knut Ingwersen Asked this
7 months ago

Hello,

here comes the Temporary User

Knut Ingwersen Asked this
7 months ago

Hi there,

were they able to fix something?

Haluk
7 months ago

Hi I was having the same problem – however, I solved by changing background setting from cover to contain – save, then change back to cover, save – and everything is fine. I have to do that with every background image. I think the trick is to set the background to a differnt option and set back to original.

Knut Ingwersen Asked this
7 months ago

Thank you, Haluk! It´s working!

TheBearded
7 months ago

I had the same isue on a page after the update. Changing the background setting from "Contain" to "Cover" and back (with saving in between) solved the issue for me.

Nevertheless this should be checked by support. I will now check all the websites I have created for this issue...

Chris Austin
7 months ago

Identical issue and changing each background image from Cover/save, Contain/save and then back to Cover/save worked for me as well. If had tons of pages on my site this would be very frustrating. Support do you have a fix yet?

Ziaul Kabir Staff
7 months ago

@all,

We have identified the issue. It does not affect all users or all cases. The upcoming release will include a fix for this.

Thanks.

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