When I try to automatically update, I get the error "Checksum verification failed."
I downloaded and installed the plg_system_helixultimate_v2.2.10 plugin manually, and the site crashed!
Staff replied
Helix Framework
Helix Ultimate Framework v2.2.10 plugin update error
16 replies
Atick Eashrak Shuvo Staff
Hi there!
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.
To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.
Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.
Looking forward to your response.
Best regards
gemmajoom Asked this
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Atick Eashrak Shuvo Staff
Where you are getting the error?
gemmajoom Asked this
...
Paul Frankowski Senior Staff
- What does it mean "crashed". Custom CSS styles are not longer used or what?
- Please share access (SUper User + URL)
gemmajoom Asked this
- error 500 in back and frontend
Paul Frankowski Senior Staff
1 month ago
· edited
It seems to be a problem with PHP version, can you switch/enable PHP 8.4.1
If somehow you cannot, please use FTP and override plugin folder using older version of Helix plugin. Just take from backup or template package. It should be in plugins/system/helixultimate
We have to check that, becuase so far you're first person with that issue/problem so far.
gemmajoom Asked this
switched to PHP 8.4.24
Paul Frankowski Senior Staff
Now all works. Front and Back-end.
gemmajoom Asked this
Thanks.
So, does upgrading to plg_system_helixultimate_v2.2.10 require PHP 8.4?
To find out for other sites I need to upgrade
Paul Frankowski Senior Staff
Probably yes , but I asked our developer for details. Ping me in next 2 hours, okay?
You can wait with the update to be sure.
gemmajoom Asked this
1 month ago
· edited
Okay, I'll wait.
And still, even with PHP 8.4, the error "Checksum verification failed" remains when I try to do the automatic update.
But it's strange, because last week I updated several sites, on the same server, with the same version of Joomla, with PHP 8.3, and I had no problems.
This morning, however, I got this error on the remaining sites.
Paul Frankowski Senior Staff
1 month ago
· edited
you can just download and install (if you have PHP 8.4 already)
Manuel Valentin
Hi, I would just like to add that I just experienced the same issue with the update on a website today. The website is running on PHP 8.3, and after the update to Helix Ultimate 2.2.10, the entire site, frontend and backend, are not usable and show the error that PHP 8.4 is required. I need to get access to the hosting panel from my customer, so that I can try PHP 8.4.
The strange thing is that in the last few days I have updated around 20 sites to Helix Ultimate 2.2.10, all running PHP 8.3, and this issue did not occur.
Manuel Valentin
I still did not gain access to the hosting panel of the customer, unfortunately this issue happened first exactly on one of the sites that I run, which is hosted on an external service and not on my own servers.
I just see the error "Composer detected issues in your platform: Your Composer dependencies require a PHP version ">= 8.4.1". You are running 8.3.30." in the backend and frontend.
Paul Frankowski Senior Staff
Without information from Server Error Logs hard to say more. Can you check it / share.
Manuel Valentin
I was able to access the hosting panel now, but there are no error logs besides the error 500 on the site, following the update, with the message already cited "Composer detected issues in your platform: Your Composer dependencies require a PHP version ">= 8.4.1". You are running 8.3.30.".
But I activated Joomla Debug mode and I see the error coming from here: JROOT/plugins/system/helixultimate/vendor/composer/platform_check.php:22
which contains the following statement
if (!(PHP_VERSION_ID >= 80401)) {
$issues[] = 'Your Composer dependencies require a PHP version ">= 8.4.1". You are running ' . PHP_VERSION . '.';
}
The documentation of Helix ultimate states, though, that it should support PHP 8.3 as well
Manuel Valentin
I would also like to add that on the 20 sites that I updated to Helix Ultimate 2.2.10 until one-two days ago, the same line at platform_check.php:22 stated:
if (!(PHP_VERSION_ID >= 80200)) {
$issues[] = 'Your Composer dependencies require a PHP version ">= 8.2.0". You are running ' . PHP_VERSION . '.';
}
So it seems this piece of code was changed subsequently in the same version?
Manuel Valentin
Update: fixing that block of code also removes the error from the site.
Paul Frankowski Senior Staff
1 month ago
· edited
In Joomshaper download section there is still version that can be used in PHP 8.2, 8.3, 8.4 and 8.5.
I shared Beta version that fixed problem with custom.css order , but indeed, needed higher PHP 8 version.
That's all. I guess in upcoming days, 2.2.11 will appear. But before publishing we'll test on different PHP versions.
Don
1 month ago
· edited
Having the same issue running PHP 8.4: "The checksum verification failed. Please make sure you are using the correct update server!" with my sites. What's the proposed solution here?
Regards
Don
Paul Frankowski Senior Staff
1 month ago
· edited
plg_system_helixultimate_v2.2.10 (php83).zip
Just download plugin and install it. The same you can do from our Download section.
I informed the team, tomorrow morning our team member will look into update system (Time Zone difference).
Darek
I have the same problem
Joomla 5.4.8
PHP: 8.3.25
Paul Frankowski Senior Staff
Cześć Dark, dokładnie. To jest nasz błąd, który będzie najdalej jutro poprawiony.
Masz dwie opcje: wgrać nową wersje szablonu (teraz), albo poczekać do jutra na one-click-update.
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