I'm not even surprised to find that EasyStore 3.0 continued to have HUGE SECURITY BUGS, even after previous updates to address them!
To this end, EasyStore 3.0.1 has now been released, fixing SEVEN CVE entries!!! - Yes - SEVEN!
Unfortunately, JoomShaper haven't yet fixed ANY of the bugs which make EasyStore 3.0 unusable in a production website!
From the changelog (so no guarantee it is accurate):
From the changelog (so no guarantee it is accurate):
With due respect, your response is disrespectful. We have submitted the CVEs to Joomla! Security Team. It will be approved very soon. We put exact information on the changelog. We guarantee it. But humans can make mistakes. If there is any issue with the changelog, let us know and we will fix it.
Unfortunately, JoomShaper haven't yet fixed ANY of the bugs which make EasyStore 3.0 unusable in a production website!
I have discussed your issues with my teammates. None of the issues are major issues. Few of the issues are already solved. If you still face issues, then we are here to help.
I hope that we will be respectful in our communication.
Best regards
Hello Ofi Khan
With due respect, your response is disrespectful. We have submitted the CVEs to Joomla! Security Team. It will be approved very soon. We put exact information on the changelog. We guarantee it. But humans can make mistakes. If there is any issue with the changelog, let us know and we will fix it.
I'm sorry, but recent history has shown us that many JoomShaper products have included MANY security holes, a lot of which haven't been admitted to or even referenced in changelogs. The whole debacle with SP Page Builder, over numerous releases backs this up.
SECURITY HAS NOT HAD THE FOCUS IT DESERVES
I have discussed your issues with my teammates. None of the issues are major issues. Few of the issues are already solved. If you still face issues, then we are here to help.
I, and other customers, have been asking for fixes for OVER 2 YEARS! To hear you say that "none of the issues are major" just shows a complete disregard for your customers needs and backs up the feeling that JoomShaper are not interested in actually supporting customers!
IF JOOMSHAPER ARE INCAPABLE OF RESOLVING BUGS WHICH HAVE EXISTED FOR OVER 2 YEARS, EASYSTORE IS NOT FIT FOR PURPOSE AND SO YOU NEED TO REFUND EVERY CUSTOMER!
I hope that YOU will be respectful in your communication with customers!
We take security issues seriously and fixing all the concerns as soon as possible. There are differences in breaking issues or bugs and customer requirements or feature requests. We cannot satisfy all your requirements. The management also have some decision power.
IF JOOMSHAPER ARE INCAPABLE OF RESOLVING BUGS
Please do not label it like this. If your requirements are not fulfilled, then consider this:
It is not getting much attention or not enough requests. Some of the issues are requested only by you. We have to check every pros and cons and alignment of the product with our vision. After that we decide to include or not include the feature.
SO YOU NEED TO REFUND EVERY CUSTOMER!
Not every customer asks for a refund. Those who asked, we have given according to our refund policy.
Rather than trying to tell customers (me) that they are either wrong or that their issues do not matter, which is what you have said above - WHY NOT consider actually engaging with your customers to see what they really want, rather than what you THINK they want???
I point you to this thread - https://www.joomshaper.com/forum/question/42223 - where you have REPEATEDLY REFUSED to engage by publishing a roadmap for EasyStore.
I point you to this thread - https://www.joomshaper.com/forum/question/34627 - which shows 2 YEAR OLD BUGS which have yet to be resolved. This thread also shows a FAILED COMMITMENT TO PUBLISH A ROADMAP FOR EASYSTORE
I point you to this thread - https://www.joomshaper.com/forum/question/33814 - in which YOU made various commitments to ensure bugs got fixed and requested features added - you've failed in a lot of cases to implement those commitments!
SO, once again - please be respectful in your communication with customers, rather than trying to attack them for pointing out what HASN'T been provided, as previously promised!
Please do not share links. Just point out your issues here. It is not possible to go through the long forum links and search for your issues. It would be helpful and easier to solve if you just say it. Ask yourself what you want and share here. I will directly go to the developer's desk with your issues.
But you have to keep in mind that we might not fulfill all your expectations. Accept it. We have our vision for the product.
The LINKS are to other "Questions" on JoomShaper's own forum!
Are you trying to tell me you're TOO LAZY to read what customers have posted to you???
...
Let me remind you of what you demanded in your first comment... "I hope that we will be respectful in our communication". - WHY ARE YOU NOT BEING RESPECTFUL IN THE SLIGHTEST???
I understand your point, and I apologize for how my previous response came across. My intention was not to suggest that we are unwilling to read your forum posts or that we consider them unimportant.
You are absolutely welcome to reference the existing forum discussions. I am only asking that you also briefly identify the specific issue or change you want from each one. That will allow me to consolidate your feedback and communicate it clearly to the development team.
Regarding your expectations, I will make sure they are communicated to the team. At the same time, I want to be transparent that we cannot promise that every requested change will be implemented. Product decisions are ultimately based on our product direction, technical considerations, and priorities.
I appreciate you taking the time to explain your concerns, and I will make sure the points you raise are properly communicated to the team.
Your lack of engagement is truly AMAZING!
Here's the simple list, with screenshots, so you don't bother having to look into anything further!
BUG – It is now possible to place a "guest order" using the same email address as one already used to create a Joomla user, and then the order does NOT show up under the user
Currently, EasyStore handles guest orders and orders placed through a user account separately. I have discussed this behavior with our development team, and we will improve this flow in a future update.
The above shows EasyStore 3.0 is NOT PRODUCTION READY - It is a BETA
BUG – Create user account process is NOT available unless Guest Orders are enabled
Currently, when Guest Checkout is disabled and a user proceeds to the checkout page without being logged in, they are redirected to the login page.
We have discussed this workflow with our development team, and the account/checkout flow will be improved in a future update.
The above shows EasyStore 3.0 is NOT PRODUCTION READY - It is a BETA
BUG – Upon installation, product Variation Libraries get overwritten or added to, making a mess of layouts
Could you please share a screenshot showing how the Product Variation Libraries are being overwritten or added to after the EasyStore installation/upgrade? This will help us understand exactly what is happening on your website and investigate the issue more accurately.
This is SIMPLE testing. I'm not sure why you're incapable of performing it yourselves!
https://prnt.sc/OFxKS7R6QS8- - Variation Libraries in EasyStore 2.1.0
https://prnt.sc/ZgkZ0sGc7fog - Size options 1/2 (EasyStore 2.1.0)
https://prnt.sc/u7XED1M7B0st - Size options 2/2 (EasyStore 2.1.0)
https://prnt.sc/vIjnx0FT_gbq - Variation Libaries AFTER update to EasyStore 3.0
https://prnt.sc/MQdxhOHEVSMJ - Size options 2/2 AFTER update to EasyStore 3.0
BUG – Buy Now button does NOT adhere to site CSS rules
The Buy Now button currently inherits the template's secondary button design when no specific button design has been configured for the SP Page Builder addon.
If you have a specific example where the button is not following the expected styling, please share a screenshot so we can investigate it further.
https://prnt.sc/vk41MO8H3qMN - CSS NOT FOLLOWED ON BUY IT NOW BUTTON
BUG – Default email templates are reset and image links are broken
Could you please let us know which specific images are broken? You mentioned that the Store icons are affected, so a screenshot of the broken icons or the affected email template would be helpful for us to identify the issue.
https://prnt.sc/LCP-qdw2oiOl - Where do YOU think the broken images might be??? This is SIMPLE
Thanks for your clarification of the issues. Now we can communicate better. I have sat with my team to discuss about the issues. My team has already informed you about the issue progress. However, I will mention it here too:
BUG – It is now possible to place a "guest order" using the same email address as one already used to create a Joomla user, and then the order does NOT show up under the user
It will be fixed soon. I have asked the developer team to act fast.
BUG – Create user account process is NOT available unless Guest Orders are enabled
Since we have to change the design, it will take some more time to implement. Right now, the issue is not fatal or break anything. It is a bad UX.
BUG – Upon installation, product Variation Libraries get overwritten or added to, making a mess of layouts
Sorry, I checked it with my team. The variation library seems to be the okay on both versions. I would request you to share a screencast of this issue.
BUG – Buy Now button does NOT adhere to site CSS rules
This is not an issue. Due to CSS class used, the button gets the secondary button CSS from the templates. You can change it if you use SP Page Builder for EasyStore pages. There you can design the button as per your need. If you do not use SP Page Builder there, then you have to use Custom CSS to change it.
BUG – Default email templates are reset and image links are broken
This is very unfortunate that on the recent update the templates are reset. We will be careful about this on the future releases. The broken image issue is already fixed. Please check it on the current version.
BUG – It is now possible to place a "guest order" using the same email address as one already used to create a Joomla user, and then the order does NOT show up under the user
When is soon??? Soon is not a valid release date!
BUG – Create user account process is NOT available unless Guest Orders are enabled
You developed this feature, so in reality you missed an obvious issue. Again, we need a timescale for when this will be fixed!
BUG – Upon installation, product Variation Libraries get overwritten or added to, making a mess of layouts
I've posted the screenshots of this NUMEROUS TIMES - here they are again - LOOK AT THEM!
https://prnt.sc/OFxKS7R6QS8- - Variation Libraries in EasyStore 2.1.0
https://prnt.sc/ZgkZ0sGc7fog - Size options 1/2 (EasyStore 2.1.0)
https://prnt.sc/u7XED1M7B0st - Size options 2/2 (EasyStore 2.1.0)
https://prnt.sc/vIjnx0FT_gbq - Variation Libaries AFTER update to EasyStore 3.0
https://prnt.sc/MQdxhOHEVSMJ - Size options 2/2 AFTER update to EasyStore 3.0
BUG – Buy Now button does NOT adhere to site CSS rules
Out of the box it does not do what is expected - you are forcing the customer to work out and resolve this issue themselves!
BUG – Default email templates are reset and image links are broken
You've admitted it yourself - this was AGAIN due to a lack of testing by JoomShaper
Your CUSTOMERS ***should not be expected to rectify sloppy implementation and testing by JoomShaper!
There are OTHER bugs in EasyStore 3.0 which have been reported by other people - I don't see fixes for those either in the latest release notes!
Here's yet more BUGS in EasyStore 3.0
BUG - Unable to delete product images
https://www.joomshaper.com/forum/question/46732
BUG - Discounts are displayed with 5 decimal places (e.g. 10.00000%)
https://www.joomshaper.com/forum/question/46734
It is now possible to place a "guest order" using the same email address as one already used to create a Joomla user, and then the order does NOT show up under the user
We need time for design dependency. No estimated time is available.
Create user account process is NOT available unless Guest Orders are enabled
We need time for design dependency. No estimated time is available.
Upon installation, product Variation Libraries get overwritten or added to, making a mess of layouts
That boxes had no use cases and this is why these are removed. There are some default variations which cannot be deleted. Not an issue
Buy Now button does NOT adhere to site CSS rules
Not an issue
Default email templates are reset and image links are broken
It will be fixed in the next version
Unable to delete product images
It is solved on current version. Just download and install. It will be fixed.
Discounts are displayed with 5 decimal places (e.g. 10.00000%)
It will be fixed in the next version
Well, your formatting is impossible to understand; and your statements show a complete lack of testing!
It is now possible to place a "guest order" using the same email address as one already used to create a Joomla user, and then the order does NOT show up under the user
This is a SERIOUS DESIGN FLAW which you should have spotted during the initial design / implementation of the feature. IT MAKES THE FEATURE IMPOSSIBLE TO USE ON EXISTING STORES WITH GUEST CUSTOMERS. The fact you failed to do so shows very sloppy coding and testing!
Create user account process is NOT available unless Guest Orders are enabled
This is a DESIGN FLAW which you should have spotted during the initial design / implementation of the feature. The fact you failed to do so shows very sloppy coding and testing!
Upon installation, product Variation Libraries get overwritten or added to, making a mess of layouts
Your ridiculous statements show you STILL haven't bothered testing this fully. Your incompetence in this situation is unacceptable!
.... what happened to you being respectful to customers???
I do not know what to say. I am really sorry. You can name it anything: Design Flaw or Lack of Testing. Things will be taken care of. We will need some time. Thanks for being you.
