Mail Not Send By Pushing The Send Button In Form - Question | JoomShaper
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Mail Not Send By Pushing The Send Button In Form

E

enrico

SP Page Builder 3 years ago

Hello, I use the newest version of pb pro.... I inserted a form by form builder and configured it well, but it doesn´t send the content of the form. there is only the turning circle on the send button.... I Deacivated the invisible recapcha (freshly new developed) for testing purposes - this changed nothing. After this I tested sending mail in the server config and this worked well. So it must be a problem from Pagebuilder pro. any suggestions?

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9 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #60365

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

-Thanks

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E
enrico
Accepted Answer
3 years ago #60390

sure, thx for the quick reply.....

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #60500

Please downgrade your PHP version 8 to 7.4. Thanks

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E
enrico
Accepted Answer
3 years ago #60504

first of all thx for the quick support, help and suggestion. second: ääähm..... so why isn´t it ready for php 8.0 yet? I always get warnings about an outdated PHP-Version, when I use 7.4 and 8.1 ready to use by the hoster .....

When will this be done? Do you have any roadmap for me?

Best wishes...

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #60616

We are working on Page Builder 4 and after stable release we will start work on PHP 8 compatiblity. Thanks

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E
enrico
Accepted Answer
3 years ago #65740

Hello and sorry, that I have to reopen the ticket again...

The Mail again down´t work, wenn pushed the "send"-button. After resetting the php-version back to 7.4 it worked for a while but now it again doesn´t work..... the credentials provided still work, but the section and the menu item is deactivated right now.... just to go for sure, that the customer doesn´t receive negative ratings from no reaction....

best Wishes

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #65923

Hi there,

Thanks for contacting us. Sorry for the inconvenience. I have checked your page and the form builder works fine.

-Thanks

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E
enrico
Accepted Answer
3 years ago #66005

Hello and thx for the quick reply, but after pressing the send-Button on the original page the success or false message doesn´t appear afterwards. I also deselected the GPDR-Message but nothing changed...

Neither the "success" message appears, nor the Mail is sent

what in your opion could cause this behavior?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #66104

Please check the default forum builder layout settings or please re-create the form. Then let me know. Thank

Note: field name should be small letter

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