Hero Section Background Image Not Showing That Its Set - Question | JoomShaper

Hero Section Background Image Not Showing That Its Set

HT

Hayden Thring

SP Page Builder 1 year ago

When you click the gear to view the row options for a hero section, and click the style tab, and scroll down to "enable background options" if a background is already set no option in enbale background options is selected so its hard for someone new to work out where the existing background image is being set from until you click "Image" and then you see it, and the styling is applied the the "Image" button option to show it is chosen.

what it looks like

what it should look like

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13 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #75478

okay, I get your issue now. I will talk about it with the developer team.

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 1 year ago #74691

Hi,

Thanks for contacting us. Could you please give me a screenshot of it?

-Regards.

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HT
Hayden Thring
Accepted Answer
1 year ago #74692

i edited op with screenshots

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 1 year ago #74733

Could you please explain it more? I dont understand what you say.

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HT
Hayden Thring
Accepted Answer
1 year ago #74827

if a background is assigned to a hero section, when you look for that setting it does not show that it is set

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 1 year ago #74860

Could you please give me any screenvideo of your issue?

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HT
Hayden Thring
Accepted Answer
1 year ago #74914

no, cant you find the hero item ? add it, give it a background, save it, close it, open its settings back up and you will see thet background is not visible

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #75133

Hello Hayden Thring

Please share a screenshot of your issue to understand it better. Take a screenshot and share via any platform. For example: Lightshot. Share the specific hero section name so that I can inspect the issue.

Best regards

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HT
Hayden Thring
Accepted Answer
1 year ago #75454

no option selected for background even though one is assigned

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #75465

Which hero section has this issue? Please guide me and I will check it.

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HT
Hayden Thring
Accepted Answer
1 year ago #75466

just look at the photos, its all there

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HT
Hayden Thring
Accepted Answer
1 year ago #75512

thank you, it should have the background image menu option highlighted as thats what is set, but its not so its hard for beginner to see where that is set.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #75549

You are welcome 😊

I have talked with the developer team. These hero blocks are very old and so while loading they can't set the image highlighted. We will try to improve it in the future.

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