Helix Mega Menu does not save configuration - Forum | JoomShaper
Staff replied Helix Framework

Helix Mega Menu does not save configuration

Asked by Karen Dunne 4 years ago Last activity 4 years ago

Hi,
The mega menu settings does not save the configuration. When I set up the columns and add modules items in the menu, save, and then return again, the mega menu is disabled and when re-enabled, none of the columns or modules are there. Please see this in action here:
https://www.loom.com/share/8a01bd5cb08844e4ac472492035b2cde

I had asked about this in another post here: https://www.joomshaper.com/forum/question/8277 But the suggested resolution did not work. This time around, there's really nothing special running on the site: https://monosnap.com/file/19UxTCPS2acKf8gw0nALtQxNKup4UP

The site is in development and behind a password protected directory. Let me know if you need access.

7 replies

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Karen Dunne Asked this
4 years ago

I'm at a full stop on this website with the mega menu configuration settings not working. Is anyone available to reply with a solution?

Anne Staff
4 years ago

Hello there,

Please take our sincere apology for the unwanted delay. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials.

Best regards

Karen Dunne Asked this
4 years ago

Thanks Anne, credentials have been added.

Karen Dunne Asked this
4 years ago

Is anyone available to resolve the mega menu settings that aren't working in Helix?

Anne Staff
4 years ago

Hello there,

Thanks for the credentials. Please allow us some time. We are checking the issue and will get back to you .

  • Regards
Karen Dunne Asked this
4 years ago

I found another issue with Helix and the menu settings. Deleted a menu item does not actually delete it. There is a system message that says it has been deleted, but it's still visible.

Please see this screencast demonstration: https://www.loom.com/share/5e97dbe3e8b54f64b055cbbc19929bbc

This issue has been outstanding for a while now. Please let me know when there will be a resolution.

Anne Staff
4 years ago

Hello Karen,

Please take our sincere apology for the unwanted delay. Thanks for informing us about it. The team is working on your issue. We will get back to you soon.

-Regards

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