Solved SP Page Builder

Error when create new page in the latest SP Page Builder 4.0 Pro

Asked by Inguar Karlsson-Parra 4 years ago Last activity 4 years ago

Hello!
My Joomla 4.x.
I have installed a new template Yamas and updated to the latest SP Page Builder 4 Pro (ver 4.0.3).
I have managed the "Settings" and wrote in my email and license key i found in my account Dashboard. I continue with the next step "Create a new page" and then press the button "Save & Go". Result => I get the message "Internal Server Error" in my browser.
The website is visible and ok. Its only the new generated page showing "Internal Server Error".
What kan I do next?
Greetings from Finland
Inguarkp

Accepted answer

Marked as the solution

blue_Shift

4 years ago

I get a blank white screen on creating a new page, so I reverted to 3.8.7 and it works again. I don't need front end, I need it to just work.

9 more replies

Toufiq Senior Staff

4 years ago

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon.

Internal Server Error Is not our product issue. You can contact with your hosting provider.

-Thanks

Inguar Karlsson-Parra Asked this

4 years ago

Hello Toufiq !
Many thx for your answer.
Please find the admin credentials below in Hiden conten
Greetings!
Inguarkp

Toufiq Senior Staff

4 years ago

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

Please contact your hosting provider to solve this issue. Thanks

Inguar Karlsson-Parra Asked this

4 years ago

Hello again! Many thanks for response. I have contacted my host provider and the support find a solution to manage the "ModSecurity: Output filter: Response body too large".
Cheers! Inguarkp

blue_Shift

4 years ago · edited

I would think this would be adequate? I can't remember where I found this code, but inserted into PHP Additional Directives, it has fixed this on another site for me. It also is on the current site where I abandoned SPPB4 to wait for one that works. But if 'response body too large' is why I get a white screen, the parameter below didn't initially work though also increasing the memory allocation finally got it working. ; )

<IfModule mod_security2.c>
SecResponseBodyLimit 546870912
</IfModule>

Toufiq Senior Staff

4 years ago

Will you please check your site on your localhost or another server. Then let me know. Thanks

blue_Shift

4 years ago

Along with the php directive above, we found that increasing the RAM allocated to the website resulted in a successful experience.

Inguar Karlsson-Parra Asked this

4 years ago

Hi Toufic! This domain that we have investigated is placed in a server in the UK. Now I have tested the same extensions, theme Yamal and latest SP Page builder in a server located in the Netherlands with the same results. Support which is the same for the server in the UK and the server in the Netherlands says: I see "ModSecurity: Output filter: Response body too large" in the logs - so I have now added an exception rule for your domain.
Cheers! Inguarkp

Toufiq Senior Staff

4 years ago

Does solved your issue?