After updating SP Page Builder 4, new pages created do not appear in the list of pages

Rashida Rahman Staff

4 years ago

Hi there!

Sorry for the inconvenience.

The 5 tables of sppagebuilder needs to be auto incremented. https://prnt.sc/26par6w

Would you please check if those table in your respective database has auto increment turned on for the primary keys or not?

Hope this helps.

Best Regards

Genadijs Asked this

4 years ago

I didn’t understand what exactly needs to be done, but according to your screenshot, I compared my database, everything is correct for me

Rashida Rahman Staff

4 years ago · edited

Hi,

Sorry for the delayed response.

Can I have your FTP access to check all the 5 tables, please?

Best Regards

Genadijs Asked this

4 years ago

Hello! FTP access will not give you the ability to check the database. Do you need cPanel access?

Rashida Rahman Staff

4 years ago

Hi,

Yes, you are right, meant to say the database access.

If you have the cpanel access then give me that credentials. I need to check your SP Page Builder tables, actually.

Thanks

Genadijs Asked this

4 years ago

I see that the Test site is not working, can I reinstall it again to test it?

Genadijs Asked this

4 years ago · edited

Hello, I have re-created the site and installed SP PAGE BUILDER 4
my problem is not solved, because of this I can not use SP PAGE BUILDER 4

Genadijs Asked this

4 years ago

Hello! you don't answer me. my problem is not fixed i am not happy

Genadijs Asked this

3 years ago

hello! what is the problem, why is it taking so long for you to respond?

Rashida Rahman Staff

3 years ago

Hi there!

Really sorry for the delayed response.

Do you have a full site backup, please? Can I try uninstalling SPPB there?

Best Regards