I Cannot Make The Payment - Question | JoomShaper
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I Cannot Make The Payment

MN

Marek N

General 3 years ago

I cannot make the payment

https://prnt.sc/R5C5xLEX2SSu

https://prnt.sc/nuhhjI9p3sW6

$ 239

I want to pay in dollars as always

after going to the checkout, the amount increases by 30%

I tried to ask very lazy people in the chat but they disconnected the chat

the competition takes the amount specified on the website

https://prnt.sc/M2b8JSdNuoyD

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10 Answers
Ariba
Ariba
Accepted Answer
Support Agent 3 years ago #88796

Hello

Thank you for your query. Apologies for your inconvenience. Please share your email address, we will communicate with you regarding this.

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MN
Marek N
Accepted Answer
3 years ago #88797

there is my e-mail in my profile, can you see it?

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Ariba
Ariba
Accepted Answer
Support Agent 3 years ago #88798

The email is not visible, sorry. You can share it here in the hidden box.

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MN
Marek N
Accepted Answer
3 years ago #88799

ok

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MN
Marek N
Accepted Answer
3 years ago #88802

Will you send me how to pay in dollars?

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MN
Marek N
Accepted Answer
3 years ago #88938

How can I pay in dollars

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Ariba
Ariba
Accepted Answer
Support Agent 3 years ago #89064

Hello

I have replied through email, we can continue our communication there.

Thank you.

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MN
Marek N
Accepted Answer
3 years ago #89137

FastSpring. adds a commission that I do not want to pay

i always paid in dollars and now i want to pay in dollars too

just like here

https://prnt.sc/M2b8JSdNuoyD

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MN
Marek N
Accepted Answer
3 years ago #89215

i don't want any fastspring!!!

i want to pay joomshaper

i want to pay joomshaper in dollars

do not write to me about fastspring, I am not interested in it

I pay for many services:

examples:

google ads facebook plesk shutterstock joomlart

I pay by card everywhere without any intermediaries

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #89525

Hello Marek N

All the pricing are excluding TAX. The Tax is automatically calculated based on the Customer’s region by our Payment Gateway, FastSpring. For more information: https://fastspring.com/docs/about-vat-and-sales-tax/

TAX is the added amount while you checkout. You can get rid of this by giving a TAX ID while checkout. Then TAX will not be added to the product price.

If you have already paid with added TAX, then you can contact FastSpring to return the TAX amount and add your TAX ID to the invoice here: https://fastspring.com/consumer-support-form/tax-vat-gst/

Remember that you can only claim this within 30 days of purchase.

Best regards

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