Why can I not get any support. No tickets answered, no help with sp3 or sp4, No videos for SP4, What is going on. This is very disturbing!
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6 replies
Sean Mellis
Hi Michael. I have had similar issues. My customer experience with Joomspaper support has been both fantastic and frustrating, depending on the agent. I have found that if I use the chat feature and explain my agent is not responsive, they will poke the agent and the agent will reply. The whole process seems to take a day or two just to get a simple response...but it is the best advice I have to give you.
Mehtaz Afsana Borsha Staff
Hi Michael and Sean,
Thanks for contacting us and sorry for this inconvenience. Could you please share your forum links here? So that I can inform our team as a high priority.
-Regards.
Sean Mellis
My forum link is https://www.joomshaper.com/forum/question/21525
I have been trying to resolve one simple issue for two weeks. The agent gives me a half-assed answer and then disappears for days at a time.
Mehtaz Afsana Borsha Staff
Sorry for this inconvenience. I will inform her so that she will solve your issue soon.
Sean Mellis
One more day has passed and still no respone. Dare I ask: what does "soon" mean in your world?
Mehtaz Afsana Borsha Staff
I am really sorry on behalf of her. I will inform her again as a high priority.
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