Staff replied SP Page Builder

sp page builder editor not working

Asked by Alex 3 years ago Last activity 3 years ago

Good afternoon! found that the editor on the site sp page builde does not work. I go to the site admin panel, go to the pages, click on the editor button on the site and it takes me to the main page of the site. I can edit the page without an editor, but on the site, this feature works. But this does not suit me, despite the fact that I did not touch or update anything. Please help, what should I do?

P/S version of Joomla! 3.10.11

SP Page Builder Pro
Version: 3.8.5

website https://амуртех.рф/

If necessary, I can provide access from the site

10 replies

Ofi Khan Staff

3 years ago

Hello Alex

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

Paul Frankowski Senior Staff

3 years ago

If I may..

we don't support SPPB 3.8.5 anymore, please update to SPPB 3.8.9 (!)

yes, this version still can be downloaded.

2nd. Make screenshot or video of issue, upload somewhere and share link - it will tell us more.

Alex Asked this

3 years ago

Hi. granted access in a hidden message

Alex Asked this

3 years ago

https://disk.yandex.ru/i/_skxe9sw4HlkxA

Alex Asked this

3 years ago

Good afternoon granted all access. Will you help me?

Paul Frankowski Senior Staff

3 years ago · edited

@Alex, I asked you to update SPPB to 3.8.9 and you ignored my request for 4 days, why?

you make life difficult for yourself ;/

Paul Frankowski Senior Staff

3 years ago · edited

After I updated SPPB 3.8.9 back-end editor seems to be OK, look

front-end editor as well.

Component Update - that's all I've done to fix it.

Alex Asked this

3 years ago

Paul I'm sorry. But I tried to update but it didn't work. Maybe I'm doing something wrong. I apologize again. Are you able to update without any problems?

Alex Asked this

3 years ago

There was a problem after the update. I added a page and wanted to do internal linking. on the main page there is a Finatic Services block. I added a block there and it stopped being displayed on the main page. I'll try to take it off. video and provide a link https://disk.yandex.ru/i/2XOtI0itI7oDHw

How to fix this block?

Paul Frankowski Senior Staff

3 years ago

Yes, I was able update. Just uploaded a component zip.

Alex, do not use front-end and back-end editor in that same time!

Make changes in back-end, save changes, clean Joomla cache and preview. So simple.