Solved SP Page Builder

Page Builder: white page when i try to frontend editor

Asked by infoal 3 years ago Last activity 3 years ago

Hi, i have J! 3.10.12 + PB 5.0.8 + PHP 7.4.33. I just created a new page but when i try to edit in frontend the site just come totally empty without errors. Does anyone have any idea what might be going on?
Thanks.

Accepted answer

Marked as the solution

infoal Asked this

3 years ago

Hi, finally i found the problem. I had a plugin "Disable mootols" to fix another problem with gtranslate module. I found another pluguin to make the same but this one is compatible with PageBuilder.
Thanks for your time

Rashida Rahman Staff

3 years ago

HelloInfoal,

Oh, you're welcome! Glad to know that you have found it already:)

You may accept the most useful answer in order to close the post.

Have a nice day!

Best Regards

5 more replies

Rashida Rahman Staff

3 years ago

Hi there!

Sorry for your experience.

Would you please check the following troubleshooting methods?

https://www.joomshaper.com/documentation/sp-page-builder/troubleshooting#pages-list-or-editor-not-working-white-screen

https://www.joomshaper.com/documentation/sp-page-builder/troubleshooting#i-cannot-load-page-templates-and-or-sections-library-or-use-front-end-editor-span-class-h4-br-span

Best Regards

infoal Asked this

3 years ago

Hi,

not using helix templates
turned on allow_url_fopen
dont know how to find mod_security on my cpanel
templates/your_template/html/com_sppagebuilder not exist

After check this the problem still there.

Rashida Rahman Staff

3 years ago

Hello,

Please take my apology.

Kindly ask your hosting support about mod_security. They will help you out:)

Or, you will find many documentation online. Here is an exampe link for you:

https://www.inmotionhosting.com/support/edu/cpanel/how-to-disable-modsecurity-cpanel/

Best Regards

infoal Asked this

3 years ago · edited

Hi Rashida, Can you help me please? i tries to disable some components but don't find where are the problem.

I can see this in the browser console:

Uncaught ReferenceError: Joomla is not defined
at 7429 (engine.js?19c050e35ed81e9b737004c4c6bc61c6:1:396211)
at a (engine.js?19c050e35ed81e9b737004c4c6bc61c6:1:781787)
at engine.js?19c050e35ed81e9b737004c4c6bc61c6:1:783871
at a.O (engine.js?19c050e35ed81e9b737004c4c6bc61c6:1:782069)
at engine.js?19c050e35ed81e9b737004c4c6bc61c6:1:783885
at engine.js?19c050e35ed81e9b737004c4c6bc61c6:1:783891

infoal Asked this

3 years ago

I cheked mod security and all is ok. To make sure the hosting is ok i made a clean installation in /test subfolder and the component work well but i need some help to find why is not working in main site because i cant start from zero because is an upgrade work. Can you help me find where are the problem?

Rashida Rahman Staff

3 years ago

So, you tried to disable mod_security? Then clearing your Joomla and browser cache? Frontend editor doesn't come up even after this in your main site?