when connecting the Instagram account to SP Page Builder Pro I have set the Facebook App ID and App Secret Code. The App is in developer mode (Live). Unfortunately if I would generate a Token I will get a Joomla Error Message which starts with COM_SPPAGEBUILDER_ERROR_MSG_FOR_FA...
Joomla: 4.3.4
SP PageBuilder Pro: 5.0.10 (same with 5.0.9)
Any idea?
Staff replied
SP Page Builder
ERROR when generating Instagram Token
20 replies
Ofi Khan Staff
Hello Thomas
Please take a full site backup with Akeeba Backup in ZIP format and share here. Follow this tutorial
Best regards
Thomas Asked this
Thomas Asked this
3 years ago
· edited
How can I upload the zip file to share it together with you?
Ofi Khan Staff
Apology for the delayed response. Upload the zip to any drive like Google drive, One drive, Files fm etc and share link here.
Thomas Asked this
Thank you. Data are in Hidden Content.
Thomas Asked this
any news on this topic?
Ofi Khan Staff
Apology for the delayed response. Please follow this documentation steps. Then check your issue again.
Thomas Asked this
Dear Ofi Khan
Most probabely I did something wrong but asked for support. Your answers are not helpful as I thoght I did every step.
May I ask you to check the backup provided to you and to provide me with some more helpful hints?
Ofi Khan Staff
Apology for the experience. You have not provided the correct backup. Please take a full site backup with Akeeba Backup in ZIP format and share here. Follow this tutorial if needed. I will check it.
Thomas Asked this
Unfortunately I'm not able to get the Access Token but it seems that there must be an error in connecting to Facebook.
Unfortunately all other posts in this forum related to this behaviour give no solutions as well, following the tutorial and watching videos will not help as well.
Once generating the token I will get the following error:
Now you can tell everybody that Page Builder is working correctly but the issue is not solved...
Could it be possible that the professional account needs also to be a verified account on Facebook in order to get this service running on Facebook side?
Ofi Khan Staff
We are encountering an issue Facebook latest Graph API version. Instagram Access Token is not generated on v17.0 or higher. We are working to solve this issue. Most of the current issues on this topic are related to this. I assume that you are also facing it. Please check your Graph API version and set it to v16.0 or lower. It will work then.
Filipe Henriques
I confirm, my Facebook API is v18.0 and when I try to make the connection I get the error:
COM_SPPAGEBUILDER_ERROR_MSG_FOR_FAILED_STORE_EXTENSION
I await correction
Thomas Asked this
My Facebook API is also v18.0 but I'm not able to downgrade as no other Version can be selected than v18.0
Ofi Khan Staff
This is what I said. Please wait for our next release. We hope to fix it very soon.
Thomas Asked this
Hi Ofi
Has this issue solved with release 5.1.6?
Ofi Khan Staff
Sorry, it has not been fixed yet.
Thomas Asked this
Hi Ofi
Any news on this topic?
Ofi Khan Staff
We have got some lead. It will be fixed in the next update.
Thomas Asked this
Hi Ofi
I have updated SPPB to 5.1.7 on Joomla 4.4.0 but still get the same error message (URL blocked). I strongly followed your documentation to set the Facebook App but it seems that with your explanations something is still missing.
Server IP on White List has been set
Redirect Domains have been set
OAuth Redirect URIs has been set
What could be wrong in the App settings?
Thomas Asked this
Could you alread checked what has to be done on Facebook in addition to your description in order to have this Addon running?
Ofi Khan Staff
Please update to the latest SP Page Builder 5.1.9 and check your issue. We have fixed Instagram issues.
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