Homepage of https://newmansjoinery.co.uk/ has suddenly gone blank in the editor (back end) and front page editor just continually show the loading icon.
All other pages can be edited without a problem.
I have cleared Joomla and browser cache, tried different browsers, changed php to 7.3 (from 7.4)
Joomla version, 3.9.25
SP Page Builder Pro 3.7.9
<a href="https://ibb.co/GR6hWcs"><img src="https://i.ibb.co/6FMdHgv/sp.jpg" alt="sp" border="0"></a>Hi there!
Sorry for the inconvenience!
Was everything working before? Can you tell me what have you done recently, please?
You can give me your admin access through the hidden content to check the issue.
Best Regards
Hi
Everything has been working correctly. General Joomla updates were carried out including JCE and Akeeba. First time I have had to edit the site in a few weeks, there were no problems before.
Is there anyone actually here?
It's been two days since I raised this issue, in which time I have been unable to edit the home page...
I have the same problem 5 minutes ago, using the home page of Folium template. Everything was working well, and suddenly save process blocked and page had disappeared !
Hi there!
Please take my sincere apology for the delayed response.
I have checked your backend and see there are several extensions.
I want to share some FAQ of SP Page builder if you didn't look them already:
Please let me know the result.
Best Regards
Turning off Rocketloader in my Cloudflare service solved the problem with both backend end frontend editing.
Hi,
Thanks for sharing your experience.
Glad that your problem is solved now:)
Best Regards
Blank home page, the problem is coming back,
front end editing, did a copy/paste of a text area . Then end editing and save : the new text bloc not visible (I did all the checks, but nothing wrong)
went in backend for page editing / save : front end view mode : blank page
went back in front end : blank page
The page is accessible under back-end / SP builder page editing mode, I did an export. But nothing visible in front end
How can I send you the JSON file ?
Problem partly solved
Wrong copy/paste of a "feature Box" once set on "non visible" it works fine. If you wants teh JSONfile that contains teh problem, let me know
I did a new feature box from a new addon instead of copy/paste and it works !( but all settings habe to be set manually )
Bertrand
Hi,
How did you copy /paste, please?
Here you have a blog post about it in details:
https://www.joomshaper.com/blog/how-to-reuse-custom-designs-in-sp-page-builder
Hope it helps.
Best Regards
Hi,
How did you copy /paste, please?
Here you have a blog post about it in details:
https://www.joomshaper.com/blog/how-to-reuse-custom-designs-in-sp-page-builder
Hope it helps.
Best Regards
Hi,
excuse me for the delay
I used the copy function in SP Builder (copy raw or copy addon)
Bertrand
Hi Bertrand
Would you please make a screencast of the whole scenario and create a new post along with it?
It would be better.
And please try to use the saving and import/export if it helps.
Thanks
