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technical support

Asked by DANIEL ALVARADO 2 years ago Last activity 2 years ago

Hi, my website www.hayavive.com yesterday suddenly stopped working, this is the message that I receive:
It appears you don't have
permission to access this page.
403 Error. Forbidden.
can you help please?

4 replies

Oldest first Newest first Most helpful
DANIEL ALVARADO Asked this
2 years ago

I already checked with my hosting company, but everything is ok from that side

Eleanora
2 years ago

Hi Daniel,

{ I do not work for JoomShaper }

Have you made sure via your FTP software that some file permissions didn't get messed with during a potential update for example...

In most correctly setup FTP servers:

Folders should have permissions of 755
Files should have permissions of 644

[some servers require 777 vs 755 but your hosting company would have mentioned that].

Best of luck,
Cheers,

E.

Paul Frankowski Senior Staff
2 years ago · edited

Hi Daniel,

Error 403 that you have on front-end / back-end is from SERVER files, it's not even from Joomla itself. Joomla message looks totaly different, and has Joomla code inside.

  1. What you did (install, change) in last days that cause that?
  2. Your Hosting support is too lazy, ask its supervisor to recheck ! Don't give up. Maybe reinstall backup.
  3. Yes, it may be caused by RUS hacker(s) actions as well.
  4. Ask/Research on forum.joomla.org.

Sorry, it's not Joomshaper case. It's on different level. We are not technical support.

Paul Frankowski Senior Staff
2 years ago

I saw you're site is working again,

is it was SSL (Https) issue? Yes/No/Other

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