Staff replied Templates

403 error

Asked by Amy Mucha 2 years ago Last activity 2 years ago

Hello, I am trying to install the package that I downloaded from Joomshaper.com called gourmand_quickstart_j4_v2.0.1.zip - unfortunately after I extract my zip and try to log into my subdomain I receive the following message: It appears you don't have
permission to access this page.
403 Error. Forbidden.
Any ideas on how to proceed?

2 replies

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Rashida Rahman Staff
2 years ago

Hi there!

Thanks for reaching out to us.

It seems access issue and related to server. So you can ask help from your hosting provider about it. Here is a related conversation:

https://stackoverflow.com/questions/39281238/403-forbidden-error-when-accessing-site-joomla

Additionally, would you please kindly recheck the technical requirements and PHP configuration and make sure to fulfill them?

https://www.joomshaper.com/documentation/joomla-templates/gourmand/technical-requirements

If all are okay check the following documentation also:

https://www.joomshaper.com/documentation/joomla-templates/gourmand/quickstart-installation-problems

Best Regards

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