A video can´t be seen in iPhone device - Forum | JoomShaper
Staff replied SP Page Builder

A video can´t be seen in iPhone device

Asked by acvmultimedia 5 years ago Last activity 4 years ago

Hi, we don't know the reason, but this initial video can be seen on all browsers and devices except iphone. Can you please check the reason?

Thanks

https://irizar-emobility.com/

11 replies

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Toufiq Senior Staff
5 years ago

Hi there,

Thanks for contacting us. Sorry for the inconvenience. The video background does not support the mobile browser.

-Thanks

acvmultimedia Asked this
5 years ago

But will there be a solution in the future?

Toufiq Senior Staff
5 years ago

Depends on mobile browser. No issue our end. It fully depends on browser. Thanks

acvmultimedia Asked this
5 years ago

No, the error only happens with iPhone. I have tested all kinds and with many iPhones and Android and it only happens with iPhone, no matter the browser. I've tried Saphari, Chrome and Brave and it's always the same.

Toufiq Senior Staff
5 years ago

I have checked it my phone default browser, chrome & iphone. It does not work. If you want to see, i can share a screencast video. Thanks

acvmultimedia Asked this
5 years ago

So it is a programming error and needs to be fixed. On other websites you can see background videos, I know of many examples: https://builders-club.com this one for example.

You can't take for granted as an answer that on your iPhone and my iPhone you can't see the background video and it's not the fault of the programming...

Toufiq Senior Staff
5 years ago

Mainly the mobile browser does not accept auto play and that's why it does not work inside the mobile browser. That's why we have introduce alternative image setup as place holder image instead of video in mobile device. Thanks

acvmultimedia Asked this
5 years ago

Sorry, but I can't find the option you say, what would it be? Or what steps do I have to follow?

Thanks

baloe98
4 years ago

I have a solution for this problem.

  1. Use the video addon in a new row. Use MP4 videos. Play video in a loop, Mute video, Autoplay video.
    Row options Padding and Margin all 0px.

  2. Add a new row under the video row . Here you can put text or whatever.
    Adjust the margin of the row in TOP: -400px for example.
    The row will now be over the video.
    You can use a row animation effect if you want.
    Adjust the margin for tablet and phone.

  3. The video with text / photo will now also be visible on an IPhone.

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