Hi there!

Thanks for reaching out and sorry for your experience.

Here is all I know about translation:

https://www.joomshaper.com/documentation/easystore/how-to-translate-phrases-translations

Please check the mentioned ini files for your desired strings.

Best Regards

i saw that and also went through all the ini files to find where that is loaded. countries and states do not appear in any of the files. i don't see where the content comes from when a country is in the backend defined what states then are popping up. thanks for your help