Urgent: Site Crashed Following Update To SPPB 5.3.2
HDcms
Hello After updating the extension the site is no longer accessible The error is on the page https://www.ferronnerie-57.com Can you help me quickly to resolve the problem? THANKS
- joomla 3.10.12
- php 7.4.33
- mysql 5.5.5
ERROR 0 - Class 'Joomla\CMS\HTML\Helpers\StringHelper' not found in /home/ferrwqwa/public_html/components/com_sppagebuilder/addons/articles_scroller/site.php:118
Call stack
# Function Location
1 () JROOT/components/com_sppagebuilder/addons/articles_scroller/site.php:118
2 SppagebuilderAddonArticles_scroller->render() JROOT/components/com_sppagebuilder/parser/addon-parser.php:1024
3 AddonParser::getAddonHtmlView() JROOT/components/com_sppagebuilder/parser/addon-parser.php:465
4 AddonParser::viewAddons() JROOT/components/com_sppagebuilder/views/page/tmpl/default.php:92
5 include() JROOT/libraries/src/MVC/View/HtmlView.php:701
6 Joomla\CMS\MVC\View\HtmlView->loadTemplate() JROOT/libraries/src/MVC/View/HtmlView.php:230
7 Joomla\CMS\MVC\View\HtmlView->display() JROOT/components/com_sppagebuilder/views/page/view.html.php:74
8 SppagebuilderViewPage->display() JROOT/libraries/src/Cache/Controller/ViewController.php:102
9 Joomla\CMS\Cache\Controller\ViewController->get() JROOT/libraries/src/MVC/Controller/BaseController.php:655
10 Joomla\CMS\MVC\Controller\BaseController->display() JROOT/components/com_sppagebuilder/controller.php:81
11 SppagebuilderController->display() JROOT/libraries/src/MVC/Controller/BaseController.php:702
12 Joomla\CMS\MVC\Controller\BaseController->execute() JROOT/components/com_sppagebuilder/sppagebuilder.php:24
13 require_once() JROOT/libraries/src/Component/ComponentHelper.php:402
14 Joomla\CMS\Component\ComponentHelper::executeComponent() JROOT/libraries/src/Component/ComponentHelper.php:377
15 Joomla\CMS\Component\ComponentHelper::renderComponent() JROOT/libraries/src/Application/SiteApplication.php:194
16 Joomla\CMS\Application\SiteApplication->dispatch() JROOT/libraries/src/Application/SiteApplication.php:233
17 Joomla\CMS\Application\SiteApplication->doExecute() JROOT/libraries/src/Application/CMSApplication.php:225
18 Joomla\CMS\Application\CMSApplication->execute() JROOT/index.php:49
Toufiq
Accepted AnswerHi there,
Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. Could you kindly grant me access to your Joomla administrator area so that I can investigate the issue you're experiencing? Prior to providing access, please ensure that you have backed up your site. Additionally, it's important to note that providing login credentials is entirely voluntary on your part; we respect your decision either way. However, if you do choose to share the login details, it would greatly expedite the resolution process. Thank you for your cooperation.
Best regards,
Toufiqur Rahman (Team Lead, Support)
HDcms
Accepted AnswerHi Thank you for your reply. I had to restore the old site with version 3.8.10 because I can't leave the site crashing! Does the debug message indicate that version 5.3.2 is not compatible with my environment? In this case, please tell me the desirable migration order
HDcms
Accepted AnswerAs indicated I have already restored the site; THE question now is Does the debug message indicate that version 5.3.2 is not compatible with my environment? In this case, please tell me the desirable migration order
Toufiq
Accepted AnswerIf you give me permission to check your site in my local environment it would be good to find out the solution fast. Thanks
HDcms
Accepted AnswerHi ok is it possible to download it like that?
HDcms
Accepted AnswerHI Ah, I thought you were going to use akeeba. I hope it's good for you. Regards
HDcms
Accepted AnswerHello Is this ok or do I need to provide you with access to the administration?
HDcms
Accepted AnswerHI Sorry, I'm having connection problems. Here is the access. If it doesn't work, please send me an email regards
HDcms
Accepted AnswerI don't understand, I don't know what to do? I give you the rights on the site to try to recover it or to see to give the procedure of migration.
HDcms
Accepted AnswerIt's too complicated and time-consuming. I've e-mailed you back with a link now If not, please retrieve it from the site.
Toufiq
Accepted AnswerDownload and install the akeeba backup on your localhost or on your staging site.
https://drive.google.com/file/d/16fMwHR2ZAa3yctnP5rn7zm6YlwB7ijQj/view
HDcms
Accepted AnswerHi I don't understand, I don't have access to your drive! I have sent you the requested zip file, please use it or retrieve it from the site. which I gave you access to.
HDcms
Accepted AnswerOk thanks, i downloaded the sent file, but I don't understand 1/ have you done the migration? 2/ with new version SPPB/joomla? 3/ I have to install it on another server? 4/ anything else to understand? thank you for answering me even briefly because I have some map to understand