Offline Image Not Displaying - Forum | JoomShaper
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Offline Image Not Displaying

Asked by johnny 2 years ago Last activity 1 year ago

Using the Delacroy template, fresh install from quickstart.

I have set my Joomla offline status to Yes. The coming soon is No.

I have added an image on the Joomla offline image section, but it is not appearing when my site is offline. I have cleared browser and joomla cache.

I have renamed the templates\delacroy\offline.php file So the current Joomla offline.php is being used, still no image appearing though.

Similar to this question which is locked, strangely it was never answered. https://www.joomshaper.com/forum/question/25781

Can someone advise.

6 replies

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MBCS LLC
2 years ago

We encountered the same issue on our sites using:

Joomla v4.4.5
Helix Ultimate v2.1.1

johnny Asked this
2 years ago

@Toufiq This isn't acceptable. Please fix the issue and release an updated version.

My clients cannot be expected to change PHP code in their website.

Toufiq Senior Staff
2 years ago

Could you kindly grant me access to your Joomla administrator area so that I can investigate the issue you're experiencing? Prior to providing access, please ensure that you have backed up your site. Additionally, it's important to note that providing login credentials is entirely voluntary on your part; we respect your decision either way. However, if you do choose to share the login details, it would greatly expedite the resolution process. Thank you for your cooperation.

johnny Asked this
2 years ago

Hi @Toufiq,

I'm unable to provide access to the Joomla administrator area. Plus, I am experiencing this issue on multiple sites that use Joomshaper templates.

Can you fix the core issue and release a patch, as this would solve the issue globally.

Toufiq Senior Staff
2 years ago

Download this file and use this css code.

offline.php.zip

.offline-image {
    display: flex;
    flex-wrap: nowrap;
    justify-content: space-around;
}
johnny Asked this
2 years ago

I need to do this in every template and every website I am using? Wouldn't it be easier to release an official fix for this bug?

Toufiq Senior Staff
2 years ago

We will fix it soon. Until release global update use the solution. Thanks

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