Hi,

I understand your frustration.

However, if you want only the offline mode and image to show in your site, then you can enable only the coming soon mode. Please check the video:

https://share.cleanshot.com/781QLkDV

Yes, I know login form will not be available there. But as you wanted to put the site offline and just show an image, then you can definitely follow this.

Best Regards

Here we go again with the endless frustration over offline images and this template.

Perhaps I did not understand correctly, but there was never any difficulties with this.

Step 1 - Global Configuration > Site Offline > YES

Step 2 - Coming soon ON > Add background image > Save > Coming soon OFF > Save

Or just publish the module containing an image in Coming soon position.

All this is very flexible and allows you to make any appearance of offline page.

Here is both options on the screenshot

The 'Coming Soon' feature is utterly pointless

Although I never used this function, but I do not think that it is pointless. It makes sense to use it for marketing - for example, the start of sales and the like. It is good that Helix has such an opportunity on board.

Hi @johnny.

tep 1: Global Configuration > Site Offline > YES Step 2: Coming Soon ON > Add background image > Save > Coming Soon OFF > Save

I agree with you that this is not intuitive. Nevertheless, it is not so difficult. And compared to the standard Joomla functionality, is much more flexible for creating any appearance that a designer draws.

I work a lot with designers who draw as they want and sometimes rather complicated things, for the implementation of which through the standard functionality of Joomla, it would be necessary to really edit PHP.

In the case of Helix, PHP editing is not required. I don’t know who gave you such a stupid advice.

The level of webmasters using Helix is very different. There are beginners and there are professionals. The software should strive to satisfy the requests of both groups, but not only beginners.

As a professional, I exclusively appreciate this Helix functionality. And I would not like any changes in this.

For many years of practice, I used many templates. And in recent years I have been using only Helix. I believe that Helix is the best in the market, thanks to its simplicity compared to other framework-templates and pure understandable code.

Sometimes people hate what they do not understand. But when they begin to understand, they begin to appreciate.

For intuitiveness, it would not be bad just to add an additional option like "Offline mode" along with existence, the "Coming soon mode".

Nevertheless, I am not an employee of Joomshaper and cannot affect the solution of such issues in the development of Helix.

Hi @Pavel,

Thanks for your input. While I see the value in Helix's flexibility for professionals, the offline image feature has been a long-term issue that has been reported many times. You can see from the advice I've received that this remains an ongoing frustration, and I'm still waiting on a clear answer.

The current non-intuitive process, requiring toggling the "Coming Soon" mode, adds unnecessary complexity when Joomla’s default offline mode already offers a simpler solution with built-in image and login options.

My clients range from complete beginners to experts, and the framework needs to cater to both ends of the spectrum by balancing powerful features with usability. Simplifying this process would make Helix more user-friendly and efficient for all users. Additionally, clearer documentation would help reduce confusion for non-technical users.

JoomShaper support needs to address this directly, as aligning Helix's functionality more closely with Joomla’s straightforward "Offline mode" would significantly enhance the user experience and address this common concern.

In the case of Helix, PHP editing is not required. I don’t know who gave you such a stupid advice.

I have added links to the previous answers I've received.. which I am still confused about.

Hopefully @Joomshaper official support can advise?

Thanks

JoomShaper support needs to address this directly, as aligning Helix's functionality more closely with Joomla’s straightforward "Offline mode" would significantly enhance the user experience and address this common concern.

Hi @johnny.

I agree with you. But remember that Helix is free. Therefore, what we have, we have. At least in Helix you can always find a workaround if something is not intuitive.

Still waiting on an answer @Joomshaper

Hi johnny,

We are improving our response time effectively. Sorry for your experience though.

I have added it as issue already as I said earlier.

I will let you know once I have any information about it.

Best Regards

Hi,

Please take my apology.

I have added this as an issue, but now I will communicate about it with the developer team personally. So that I can give you update.

Best Regards

Hi johnny,

Sorry for the delayed response.

I was on my maternity leave though. However, I have got a temporary solution right now from the dev team. If you want me to solve this for one of your sites then kindly give me the admin access.

Best Regards

Hi johnny,

Got positive response from team. Hopefully it will be added!

Yes, it will be fixed in the next version.

Thanks for your patience.

Hi,

here we have the same problem with Helix Ultimate: Global Configuration > Site Offline > YES Helix Ult. > Coming soon > OFF

The offline page shows only the login module with the user and password field.

Thanks for updating Us,

Dave - PartnerSolution

Hi there!

You're welcome. Helix update is on the way to release. Thanks for being with us.

Best regards,

Hello all,

Helix Ultimate update has released. Please check and let me know.

Thanks!

Hi Rashida, thanks for the info!

I've tried it yesterday night but I had to make a css tricks to display the offline image properly: because (if i'm not wrong) it appears as background of the body of the off line page... and it has size:cover too..

Thanks anyway for your work! Dave

@Rashida

Can you advise, has this bug been officially fixed in the new release? I couldn't see it on the changelog.