Hi.

For me, as a webmaster that has many sites that I serve, it would also be a problem. But I checked on many of my sites and could not reproduce the problem (SP PB 5.3.4.). Are you sure that the reason is not your local server? Judging by the domain from video, the site is on a local server, right?

Also, I doubt that the reason is in the template. However, turn off System Helix plugin and check on Cassiopea to exclude the influence of the template.

Hello there,

It is not the local server... The same issue exists on all production servers that have Page Builder V 5.x .... All have issues.....

Also the same issue is reffered from many other users here https://www.joomshaper.com/forum/question/26756 . It is exactly the same issue . The ticket here is opened cause i have analyzed it ...

As i see up to now none of you from JoomShaper have done the steps i have mentioned to reproduce it ! Just take the template i have mentioned above just installing it do nothing else and check it out ...It will be there !

I will try also what you said and come back !

"Also, I doubt that the reason is in the template. However, turn off System Helix plugin and check on Cassiopea to exclude the influence of the template."

The issue is not in the front end ...Cassiopea has nothing to do with the administrator area !

Hello there,

If i turn off the "System Helix plugin" as you suggested then i cannot use the Template Option .. I get this error "InvalidArgumentException: Please specify a valid response format, other than that of HTML, such as json, raw, debug, etc." and the issue is not resolve also !

Just do what i mentioned adove ...to reproduce it and find the cause of it ! Do not suggest stuff that is not resolution.... Also use the same php/apache version for your tests...

Please forward my ticket to JoomShaper developers and get back when you have followed my steps exactly as i mention them above ! Please do not give me directions that are not relevant to the issue or does not resolve it ! We are not unexperianced users... I am a programmer with a lot of years in software development and i when say it is a bug it is .... i have searched it in depth a lot of testing in varius enviroments (apache/php/mysql versions). The only i haven't done is to read the source code of SP Page Builder and i do not intent to do it ..This is your job !!!!

PLEASE REPRODUCE IT /TRACE IT,FIND IT,RESOLVE IT !!!!

PLEASE REPRODUCE IT /TRACE IT,FIND IT,RESOLVE IT !!!!

Hi. Your post was alarmed by me. I took these steps and did not get a problem. Therefore, I believe that this is a local problem. If it were a common problem, then absolutely all users would face it, and not just some.

And I was hoping from my post it was clear that I am not JoomShaper employee.

If all your sites are on the same hosting, then the problem is perhaps on the hosting side due to strict security settings.

The issue is not in the front end ...Cassiopea has nothing to do with the administrator area !

Helix has the system plugin, which has the effect on the admin area, not only the settings of the template. Therefore, it was not superfluous to check. Cassiopeia does not have such a plugin. And of course, if you turn off this plugin, Helix will stop working and you should switch to Cassiopea for checking.

Another advice. While in SPPB backend editor, turn on the browser console and see if there are any arrors while saving. Perhaps there is a conflict with one of the extensions used on the site.

For example, extensions like Admin Tools or RSFirewall can cause such problems due to strict security settings.

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. Could you kindly grant me access to your Joomla administrator area so that I can investigate the issue you're experiencing? Prior to providing access, please ensure that you have backed up your site. Additionally, it's important to note that providing login credentials is entirely voluntary on your part; we respect your decision either way. However, if you do choose to share the login details, it would greatly expedite the resolution process. Thank you for your cooperation.

I appreciate your cooperation and will ensure to get back to you as soon as possible.

Best regards,

Toufiqur Rahman (Team Lead, Support)

Hi, This problem has existed for over 10 months. Support does nothing except say there is no problem for them. However our customers no longer want PageBuilder. It's impossible for them to work with this tool. When will we see a REAL solution from your support ?

STOP ... STOP ... STOP ... The problem is the same as the others. Look at the last one, that of NIK. Stop wasting time by asking for unnecessary information. Work on this bug because your tool is unusable in a professional context.

Hello there Toufiq,

Thanks for the fixing the login details...

The Investa Template link you provided is not in the same server enviroment as the the one i mentioned... Your server has PHP 8.2.21 and the version causing this issue is 8.1.29 . Checking provided link of Investa and it seems it works. Pages are loading fine.

According to above it means that Page Builder version 5.x is incompatible with PHP 8.1.According this page https://www.joomshaper.com/documentation/sp-page-builder/technical-requirements Page Builder should be compatible with 8.1 or 8.0. It it does not work why then you mentioned it in your requirements page ..? What is the point of making your customers testers..? Say it that it needs 8.2 version and that's it. I have lost a lot of time testing and wondering why i have issues with Page Builder and is the php version ...

Dear Toufiq you just provided a link that shows that Page Builder works did not trace it or reproduce it ! You did not listen to the issue details i have given in my 1st post... Providing a link that shows Page Builder works does mean that the issue exists... Yes it works with php 8.2. But what about 8.1 ..? 8.0 you say it compatible..?

Joomshaper developers and support team spend less time in your company playgrounds playing ping pong, go to your computer and investage issues custoemers give you and finally provide solutions ...

LISTEN TO THE CUSTOMERS ISSUE DETAILS. DO NOT IGNORE THEM !!!!!

REAL AND SERIOUS SOLUTIONS !!!! SOLVE CUSTOMERS ISSUES !!!! GIVE SERIOUS SUPPORT !!! TROUBLESHOOT CUSTOMER ISSUES !!!

Toufiq thanks you very much for this link .... Changing php in my infrastacture is not possible at the moment. I have dozen of sites and apps needing 8.1 and using multiple php versions and struggling to make a site or apps work with needed version in over 100 servers is not an option....

Finally Toufiq this issue seems to exist in 8.1.29 or in general in smaller php versions than 8.2.. Still Joomshaper developer team has to fix it ..Still i am waiting for a fix from Joomshaper...

At the end of the day i am extemly disapointed from Joomshaper for the absense of support... If i do not move to another component and templates right now in the near future i will. More than 15 years i was depending exclusively on Joomshaper components and templates spending a lot of money (more than 2000 EUR) for subscriptions. It seems that on serious issues the support is not in the level of finding solutions and resolving issues.. It is seems that you have lot of work implementing products that you do not support at the end... So this is not trustable and for my point of you i have to create a second path away of Joomshaper.

Dear Toufiq is it possible this link to be on line for one month ..? I am currently on vacations and i will be back on the office at the end of August ...If it is possible it would be great and i am really grateful for this !!!

DO YOU LISTEN JOOMSHAPER..????? DO YOU CARE JOOMSHAPER FOR YOUR CUSTOMERS..????

Let me check agaon ... the site !

For my information Toufiq i see that your label is Senior Staff ..Are you from JoomlShaper and if yes from what department ..?

Hello there Toufiq

The two videos just shows what the link you provided shows... So do not try to convince me that the extension works. If i take for granted that the extensions is fine then it has to do with the server settings.. I have compared your settings with my mine from the admin area and found nothing usefull i can use to keep searching ...

The extension is working with no errors up the 4.x version..Can you tell me what is changed from the php point of veiw in the 5.x version and is significant ..? It must have been something i am missing here...

Can you tell me what php libraries do you use ..? Can you provide in hidden contenet the result of yum list instaeed|grep php in order to compare mine with yours... Can you provide me what is is changed from 5.x and above with the previous versions and is sgnificant ..?

Also i tried in my local server to install the 5.3.4 versions with is installed successfully when i try to open Page Builder after installation i get errors... and does not open ..I can install install up to 1.3.6...Above that i get errors... Maybe this issue is relevant to the major one .. I will upload screenshot from the server when is on line because is local ...

Help me to find it and debug it .. A lot of customers has the same issue maybe some of them can be helped besides me to resolve this issue ... Currently i am clueless where to look ...for errors...

Hello there Toufiq,

Below is the links with the errors i get when i try to open Page Builder 5.3.4. I provide console log and screen log ...

https://drive.google.com/file/d/1h_0lqNw5f3EDTqmSlQUEa3SDvZFIOfDW/view https://drive.google.com/file/d/1y4auR9rDAm6kVeHgQy9Kf427Amt6qJtN/view

Please provide me hint how to proceed...Do not give me videos that shows that Page Builder works..Does not help...

JoomShaper where are you...???????? As always playing ping pong and let customer do the troubleshooting they should do ....

Can you provide me staging site login credential to solve this issue? If possible, Please share server access. Thanks

Hello there,

I cannot ...cause is a local server !!!! Tell what you need and i will do it !

As fas as the main issue of this thread i found the cause....

If my apache config i use these directives in order to provide cache to some applications that does not cache mechanism ...and yes it work fine !

<IfModule mod_expires.c> ExpiresActive On

ExpiresByType image/jpg "access plus 1 week"
ExpiresByType image/jpeg "access plus 1 week"
ExpiresByType image/gif "access plus 1 week"
ExpiresByType image/png "access plus 1 week"
ExpiresByType text/css "access plus 1 week"
ExpiresByType application/pdf "access plus 1 week"
ExpiresByType text/x-javascript "access plus 1 week"
ExpiresByType application/x-shockwave-flash "access plus 1 week"
ExpiresByType image/x-icon "access plus 1 week"
ExpiresDefault "access plus 1 week"

<FilesMatch "\.(ico|pdf|flv|jpg|jpeg|png|gif|swf|js|css)$">
    Header set Expires "access plus 1 week"
</FilesMatch>

</IfModule>

<IfModule mod_headers.c> Header unset ETag </IfModule>

But after the 5.x version of Page Builder these directives are causing the issue i have mentioned in my 1st post... In the link provided by Toufiq i cannot verify that the apache does not have any cache enabled in the config. so i guest it does not have that is why it works. So for anyone needed a solution about this issue search for your web server cache and disable for good if you want SP Page Builder to work ...

This is serious issue and i epect JoomShaper to fix it with a new version ... If she does not does not respect customers so there is no point for my loosing anymore time debugging their products...

JOOMSHAPER DEVELOPER TEAM FIX IT !!!! IT IS TIME TO FIX IT !!!

What might appear to be a cache issue may actually end up being a bug SP Page Builder add-on to update the database properly.

Search your database for the new and updated content, this was my problem tonight in the Feature box add-on not updating the URL of the button. 😡